Poet's Seat Healthcare Center
359 High Street · Greenfield, MA · 01301 · 4137746318
63 certified beds For profit - Limited Liability company Chain: Ephram Lahasky
Why this verdict
- 3 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
65% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.05 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.48 | 0.55–0.75 |
| Weekend hours / resident-day | 2.75 | ≈ weekday level |
| Nursing turnover / year | 65% | median 45% |
| Fines (3-yr window) | 1 · $5,541 |
Inspection citations (43 in the current record)
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Actual harm · G May 28, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 28, 2025 · Resident Rights
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Actual harm · G May 28, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D May 28, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected May 28, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 28, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 28, 2025 · Quality of Life and Care
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Potential for harm · D May 28, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 28, 2025 · Resident Assessment and Care Planning
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No harm found · B May 28, 2025
Ensure each resident receives an accurate assessment.
Corrected May 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 3, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 28, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 3, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 28, 2024 · Quality of Life and Care
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Potential for harm · D March 11, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected April 5, 2024 · Resident Rights
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Potential for harm · D March 11, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 10, 2024 · Quality of Life and Care
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Potential for harm · D March 11, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 8, 2024 · Nutrition and Dietary
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Potential for harm · F March 11, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 4, 2024 · Nutrition and Dietary
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No harm found · C March 11, 2024
Have policies on smoking.
Corrected April 8, 2024 · Environmental
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Potential for harm · E August 28, 2023
Provide and implement an infection prevention and control program.
Corrected August 31, 2023 · Infection Control
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Potential for harm · D August 28, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected August 31, 2023 · Infection Control
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Actual harm · G November 2, 2022
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected November 17, 2022 · Quality of Life and Care
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Potential for harm · D November 2, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 3, 2022 · Resident Rights
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Potential for harm · D November 2, 2022
Reasonably accommodate the needs and preferences of each resident.
Corrected December 3, 2022 · Resident Rights
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Potential for harm · E November 2, 2022
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected December 3, 2022 · Resident Rights
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Potential for harm · D November 2, 2022
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected December 3, 2022 · Resident Rights
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Potential for harm · D November 2, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected December 3, 2022 · Resident Rights
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Potential for harm · D November 2, 2022
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected December 3, 2022 · Resident Rights
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Potential for harm · D November 2, 2022
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected December 3, 2022 · Resident Assessment and Care Planning
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Potential for harm · D November 2, 2022
Ensure each resident receives an accurate assessment.
Corrected December 3, 2022 · Resident Assessment and Care Planning
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Potential for harm · E November 2, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected December 3, 2022 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 28, 2025 | Fine | $5,541 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225360 · certified since May 30, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.