Charlene Manor Extended Care Facility
130 Colrain Road · Greenfield, MA · 01301 · 4137743724
123 certified beds Non profit - Corporation Chain: Integritus Healthcare
Why this verdict
- Federal penalties on record: $52,192 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
$52,192 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.65 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.60 | 0.55–0.75 |
| Weekend hours / resident-day | 3.14 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | 3 · $99,366 |
Inspection citations (47 in the current record)
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Actual harm · G February 26, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 13, 2026 · Quality of Life and Care
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Potential for harm · D May 6, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 12, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 11, 2025 · Resident Assessment and Care Planning
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Actual harm · G November 6, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 26, 2024 · Quality of Life and Care
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Potential for harm · D November 6, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 26, 2024 · Resident Rights
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Potential for harm · E November 6, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected December 26, 2024 · Resident Rights
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Potential for harm · D November 6, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 26, 2024 · Resident Rights
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Potential for harm · D November 6, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected December 26, 2024 · Resident Rights
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Potential for harm · D November 6, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected December 26, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 6, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected December 26, 2024 · Resident Rights
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Potential for harm · D November 6, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected December 26, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 6, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 26, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 6, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 26, 2024 · Quality of Life and Care
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Potential for harm · D November 6, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 26, 2024 · Quality of Life and Care
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Potential for harm · D November 6, 2024
Provide appropriate foot care.
Corrected December 26, 2024 · Quality of Life and Care
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Potential for harm · D November 6, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 26, 2024 · Quality of Life and Care
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Potential for harm · D November 6, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 26, 2024 · Quality of Life and Care
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Potential for harm · D November 6, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected December 26, 2024 · Quality of Life and Care
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Potential for harm · D November 6, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected December 26, 2024 · Quality of Life and Care
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Potential for harm · E November 6, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected December 26, 2024 · Nursing and Physician Services
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Potential for harm · D November 6, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected December 26, 2024 · Nursing and Physician Services
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Potential for harm · D November 6, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected December 26, 2024 · Pharmacy Service
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Potential for harm · D November 6, 2024
Ensure that residents are free from significant medication errors.
Corrected December 26, 2024 · Pharmacy Service
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Potential for harm · D November 6, 2024
Provide or obtain dental services for each resident.
Corrected December 26, 2024 · Quality of Life and Care
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Potential for harm · E November 6, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 26, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 6, 2024 | Fine | $52,192 |
| June 28, 2024 | Fine | $37,001 |
| September 18, 2023 | Fine | $10,173 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225304 · certified since November 22, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.