Village Crest Center for Health & Rehabilitation
19 Poplar Street · New Milford, CT · 06776 · 8603549365
95 certified beds For profit - Corporation Chain: National Health Care Associates
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.61 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.51 | 0.55–0.75 |
| Weekend hours / resident-day | 3.37 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | 2 · $24,418 |
Inspection citations (26 in the current record)
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Actual harm · G May 6, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 16, 2025 · Quality of Life and Care
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Potential for harm · D May 6, 2025
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected July 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 6, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 6, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 16, 2025 · Quality of Life and Care
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Potential for harm · D May 6, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected July 16, 2025 · Quality of Life and Care
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Potential for harm · D May 6, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected July 16, 2025 · Pharmacy Service
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Potential for harm · E May 6, 2025
Provide or obtain dental services for each resident.
Corrected July 16, 2025 · Quality of Life and Care
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Potential for harm · F May 6, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 16, 2025 · Nutrition and Dietary
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Potential for harm · E May 6, 2025
Provide and implement an infection prevention and control program.
Corrected July 16, 2025 · Infection Control
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Potential for harm · D May 6, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected July 16, 2025 · Infection Control
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No harm found · B May 6, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected July 16, 2025 · Resident Rights
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No harm found · C May 6, 2025
Dispose of garbage and refuse properly.
Corrected July 16, 2025 · Nutrition and Dietary
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No harm found · B May 6, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected July 16, 2025 · Environmental
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Actual harm · G September 19, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 23, 2024 · Quality of Life and Care
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Potential for harm · D September 19, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 19, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 23, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 19, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 23, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 13, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 25, 2023 · Resident Rights
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Potential for harm · D July 13, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 25, 2023 · Quality of Life and Care
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Potential for harm · D July 13, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected September 25, 2023 · Quality of Life and Care
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Potential for harm · D July 13, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected September 25, 2023 · Quality of Life and Care
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Potential for harm · D July 13, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected September 25, 2023 · Nursing and Physician Services
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Potential for harm · D July 13, 2023
Provide and implement an infection prevention and control program.
Corrected September 25, 2023 · Infection Control
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Potential for harm · D July 13, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected September 25, 2023 · Environmental
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No harm found · B July 13, 2023
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected October 23, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 6, 2025 | Fine | $16,400 |
| September 19, 2024 | Fine | $8,018 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075208 · certified since September 2, 1971. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.