Complete Care at Middlebury
778 Middlebury Rd · Middlebury, CT · 06762 · 2037582471
58 certified beds For profit - Corporation Chain: Complete Care
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 5 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.78 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.73 | 0.55–0.75 |
| Weekend hours / resident-day | 3.44 | ≈ weekday level |
| Nursing turnover / year | 47% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (14 in the current record)
-
Actual harm · G September 19, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Past Non-Compliance · Quality of Life and Care
-
Potential for harm · D September 25, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 27, 2023 · Resident Rights
-
Potential for harm · D September 25, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 27, 2023 · Resident Rights
-
Potential for harm · D September 25, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 27, 2023 · Pharmacy Service
-
Potential for harm · D September 25, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected November 27, 2023 · Pharmacy Service
-
Potential for harm · E September 25, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected November 27, 2023 · Pharmacy Service
-
Potential for harm · D September 25, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 27, 2023 · Pharmacy Service
-
Potential for harm · F September 25, 2023
Provide and implement an infection prevention and control program.
Corrected November 27, 2023 · Infection Control
-
Potential for harm · D September 25, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected November 27, 2023 · Infection Control
-
No harm found · B September 25, 2023
Observe each nurse aide's job performance and give regular training.
Corrected November 27, 2023 · Nursing and Physician Services
-
No harm found · B September 25, 2023
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected November 27, 2023 · Administration
-
Potential for harm · D September 15, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 23, 2021 · Resident Rights
-
Potential for harm · D September 15, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 23, 2021 · Quality of Life and Care
-
Potential for harm · D September 15, 2021
Provide and implement an infection prevention and control program.
Corrected November 23, 2021 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075146 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.