Cook Willow Health & Rehabilitation Center, Inc.
81 Hillside Avenue · Plymouth, CT · 06782 · 8602838208
60 certified beds For profit - Corporation
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.19 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.97 | 0.55–0.75 |
| Weekend hours / resident-day | 3.51 | ≈ weekday level |
| Nursing turnover / year | 42% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (23 in the current record)
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Potential for harm · D April 29, 2026 · found via complaint
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Deficient, Provider has no plan of correction · Resident Rights
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Potential for harm · D September 12, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 22, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 12, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 22, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 12, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 12, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 12, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 22, 2025 · Quality of Life and Care
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Potential for harm · E September 12, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 22, 2025 · Nutrition and Dietary
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Potential for harm · D September 12, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected October 22, 2025 · Administration
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Potential for harm · D September 12, 2025
Provide and implement an infection prevention and control program.
Corrected October 22, 2025 · Infection Control
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No harm found · C September 12, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected October 22, 2025 · Resident Rights
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Potential for harm · D February 6, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 6, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 6, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 19, 2024 · Quality of Life and Care
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Potential for harm · D February 6, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 19, 2024 · Quality of Life and Care
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Potential for harm · D February 6, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 19, 2024 · Quality of Life and Care
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Potential for harm · F February 6, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 19, 2024 · Nutrition and Dietary
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Potential for harm · D February 6, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected March 19, 2024 · Environmental
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No harm found · B February 6, 2024
Assure the security of all personal funds of residents deposited with the facility.
Corrected March 19, 2024 · Resident Rights
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No harm found · B February 6, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 19, 2024 · Resident Rights
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No harm found · B February 6, 2024
Observe each nurse aide's job performance and give regular training.
Corrected March 19, 2024 · Nursing and Physician Services
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Potential for harm · D November 22, 2021
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 29, 2021 · Resident Rights
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Potential for harm · D November 22, 2021
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 29, 2021 · Freedom from Abuse, Neglect, and Exploitation
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No harm found · B November 22, 2021
Ensure each resident receives an accurate assessment.
Corrected December 29, 2021 · Resident Assessment and Care Planning
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075349 · certified since November 1, 1991. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.