Yukio Okutsu State Veterans Home
1180 Waianuenue Avenue · Hilo, HI · 96720 · 8089611500
95 certified beds Government - State Chain: Hawaii Health Systems Corporation
Why this verdict
- 3 citations involved actual harm to residents.
- Staffing hours comfortably above national benchmarks.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
97% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.98 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.20 | 0.55–0.75 |
| Weekend hours / resident-day | 4.41 | ≈ weekday level |
| Nursing turnover / year | 97% | median 45% |
| Fines (3-yr window) | 1 · $13,049 |
Inspection citations (39 in the current record)
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Potential for harm · D November 15, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 30, 2024 · Resident Rights
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Potential for harm · D November 15, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected December 30, 2024 · Resident Rights
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Potential for harm · D November 15, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected December 30, 2024 · Resident Rights
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Potential for harm · D November 15, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 30, 2024 · Quality of Life and Care
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Potential for harm · D November 15, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected December 30, 2024 · Quality of Life and Care
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Potential for harm · D November 15, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected December 30, 2024 · Pharmacy Service
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Potential for harm · D November 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 30, 2024 · Nutrition and Dietary
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Potential for harm · E November 15, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Corrected December 30, 2024 · Administration
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Potential for harm · D November 15, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected December 30, 2024 · Infection Control
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Potential for harm · D November 15, 2024 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected December 30, 2024 · Nursing and Physician Services
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Actual harm · G October 30, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 27, 2023 · Quality of Life and Care
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Potential for harm · E October 30, 2023
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected December 11, 2023 · Resident Rights
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Potential for harm · D October 30, 2023
Ensure each resident receives an accurate assessment.
Corrected December 11, 2023 · Resident Assessment and Care Planning
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Potential for harm · D October 30, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 11, 2023 · Resident Assessment and Care Planning
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Potential for harm · D October 30, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 11, 2023 · Resident Assessment and Care Planning
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Potential for harm · D October 30, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 11, 2023 · Quality of Life and Care
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Potential for harm · D October 30, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected December 11, 2023 · Pharmacy Service
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Potential for harm · D October 30, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 11, 2023 · Pharmacy Service
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Potential for harm · E October 30, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 11, 2023 · Nutrition and Dietary
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Potential for harm · D October 30, 2023
Provide and implement an infection prevention and control program.
Corrected December 11, 2023 · Infection Control
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Actual harm · G October 14, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 16, 2022 · Quality of Life and Care
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Actual harm · G October 14, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Corrected December 16, 2022 · Quality of Life and Care
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Potential for harm · D October 14, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 16, 2022 · Resident Rights
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Potential for harm · D October 14, 2022
Give residents a notice of rights, rules, services and charges.
Corrected December 16, 2022 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 30, 2023 | Fine | $13,049 |
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 125058 · certified since March 10, 2008. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.