Hilo Benioff Medical Center
1190 Waianuenue Avenue · Hilo, HI · 96720 · 8089323000
52 certified beds Government - State Chain: Hawaii Health Systems Corporation
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 75 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
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Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 5 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 5.61 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.49 | 0.55–0.75 |
| Weekend hours / resident-day | 4.89 | ≈ weekday level |
| Nursing turnover / year | 28% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (23 in the current record)
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Potential for harm · D February 7, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 24, 2025 · Resident Rights
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Potential for harm · D February 7, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 24, 2025 · Resident Rights
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Potential for harm · D February 7, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected March 24, 2025 · Resident Rights
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Potential for harm · D February 7, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected March 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 7, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 7, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 24, 2025 · Quality of Life and Care
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Potential for harm · D February 7, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 24, 2025 · Quality of Life and Care
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Potential for harm · D February 7, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected March 24, 2025 · Quality of Life and Care
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Potential for harm · D February 7, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 24, 2025 · Quality of Life and Care
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Potential for harm · D February 7, 2025
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Corrected March 24, 2025 · Nursing and Physician Services
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Potential for harm · D February 7, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected March 24, 2025 · Pharmacy Service
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Potential for harm · E February 7, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 24, 2025 · Pharmacy Service
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Potential for harm · F February 7, 2025
Provide and implement an infection prevention and control program.
Corrected March 24, 2025 · Infection Control
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Potential for harm · F February 7, 2025
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected March 24, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 7, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 24, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 11, 2024
Provide and implement an infection prevention and control program.
Corrected January 26, 2024 · Infection Control
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Actual harm · G October 24, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 16, 2022 · Quality of Life and Care
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Potential for harm · D October 24, 2022
Give the resident's representative the ability to exercise the resident's rights.
Corrected December 16, 2022 · Resident Rights
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Potential for harm · D October 24, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 16, 2022 · Resident Assessment and Care Planning
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Potential for harm · D October 24, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 16, 2022 · Resident Assessment and Care Planning
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Potential for harm · D October 24, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 16, 2022 · Pharmacy Service
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Potential for harm · E October 24, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected December 16, 2022 · Nutrition and Dietary
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Potential for harm · D October 24, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 16, 2022 · Resident Assessment and Care Planning
Better-scoring options nearby
No better-scoring facility within 25 miles in the current data. See the whole state.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 125002 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.