Wilora Lake Healthcare
6001 Wilora Lake Road · Charlotte, NC · 28212 · 7045632922
70 certified beds For profit - Corporation Chain: Avardis Health
Why this verdict
- Carries CMS’s abuse warning icon.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
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Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
68% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.24 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.50 | 0.55–0.75 |
| Weekend hours / resident-day | 2.85 | ≈ weekday level |
| Nursing turnover / year | 68% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (14 in the current record)
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Potential for harm · D April 24, 2026
Provide and implement an infection prevention and control program.
Corrected May 22, 2026 · Infection Control
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Potential for harm · E April 24, 2026 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected May 22, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 24, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 22, 2026 · Quality of Life and Care
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No harm found · B April 24, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected May 22, 2026 · Resident Rights
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Potential for harm · D February 20, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected March 20, 2025 · Resident Rights
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Potential for harm · D February 20, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected March 20, 2025 · Quality of Life and Care
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Potential for harm · D February 20, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected March 20, 2025 · Resident Rights
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Potential for harm · D February 20, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 20, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 20, 2025 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected March 20, 2025 · Resident Rights
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Potential for harm · D February 20, 2025 · found via complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected March 20, 2025 · Resident Rights
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Potential for harm · D February 20, 2025 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected March 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 20, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 20, 2025 · Quality of Life and Care
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Potential for harm · D February 20, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 20, 2025 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345473 · certified since September 26, 1995. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.