Williamsville Suburban, L L C
193 South Union Road · Williamsville, NY · 14221 · 7162761900
220 certified beds For profit - Limited Liability company
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.30 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.30 | 0.55–0.75 |
| Weekend hours / resident-day | 2.90 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | 1 · $43,973 |
Inspection citations (36 in the current record)
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Potential for harm · E December 22, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 20, 2026 · Resident Rights
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Potential for harm · D December 22, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 20, 2026 · Quality of Life and Care
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Potential for harm · D December 22, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 20, 2026 · Quality of Life and Care
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Potential for harm · D December 22, 2025 · found via complaint
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected February 20, 2026 · Quality of Life and Care
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Potential for harm · F December 22, 2025 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected February 20, 2026 · Nutrition and Dietary
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Potential for harm · F December 22, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 1, 2026 · Nutrition and Dietary
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Potential for harm · E December 22, 2025 · found via complaint
Dispose of garbage and refuse properly.
Corrected February 20, 2026 · Nutrition and Dietary
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Potential for harm · D December 22, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected February 20, 2026 · Infection Control
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No harm found · C December 22, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 20, 2026 · Resident Assessment and Care Planning
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Potential for harm · E May 7, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 25, 2025 · Resident Rights
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Potential for harm · D May 7, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 25, 2025 · Quality of Life and Care
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Potential for harm · D October 28, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 18, 2024 · Quality of Life and Care
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Potential for harm · D October 28, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 18, 2024 · Quality of Life and Care
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Potential for harm · F October 28, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected December 18, 2024 · Nursing and Physician Services
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Potential for harm · D October 28, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 18, 2024 · Pharmacy Service
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Potential for harm · D October 28, 2024
Provide or obtain dental services for each resident.
Corrected December 18, 2024 · Quality of Life and Care
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Potential for harm · E October 28, 2024
Provide and implement an infection prevention and control program.
Corrected December 18, 2024 · Infection Control
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Potential for harm · F October 28, 2024
Implement a program that monitors antibiotic use.
Corrected December 18, 2024 · Infection Control
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Potential for harm · D October 28, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
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No harm found · C October 28, 2024
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected December 18, 2024 · Resident Rights
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Potential for harm · D July 24, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 5, 2024 · Resident Assessment and Care Planning
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Actual harm · G February 9, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 9, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 24, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 4, 2024 · Quality of Life and Care
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Potential for harm · E March 17, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 1, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 22, 2025 | Payment Denial | 40 days |
| January 24, 2024 | Fine | $43,973 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335647 · certified since November 4, 1981. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.