White Sulphur Springs Center
345 Pocahontas Trail · White Sulphur Spring, WV · 24986 · 3045364661
68 certified beds For profit - Corporation Chain: Genesis Healthcare
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $59,233 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$59,233 in federal fines in the last 24 months
4 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.20 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.73 | 0.55–0.75 |
| Weekend hours / resident-day | 2.78 | ≈ weekday level |
| Nursing turnover / year | 25% | median 45% |
| Fines (3-yr window) | 4 · $59,233 |
Inspection citations (45 in the current record)
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Potential for harm · D November 19, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected December 10, 2025 · Resident Rights
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Immediate jeopardy · K September 10, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected October 21, 2025 · Nutrition and Dietary
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Potential for harm · E September 10, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 21, 2025 · Resident Rights
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Potential for harm · D September 10, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected October 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 10, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 21, 2025 · Quality of Life and Care
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Potential for harm · D September 10, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 21, 2025 · Quality of Life and Care
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Potential for harm · E September 10, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected October 21, 2025 · Nutrition and Dietary
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Potential for harm · E September 10, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 21, 2025 · Nutrition and Dietary
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Potential for harm · E September 10, 2025
Provide and implement an infection prevention and control program.
Corrected October 21, 2025 · Infection Control
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Potential for harm · E September 10, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected October 21, 2025 · Resident Rights
-
Immediate jeopardy · J July 11, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J July 11, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 13, 2024 · Quality of Life and Care
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Immediate jeopardy · J July 11, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 24, 2024 · Quality of Life and Care
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Potential for harm · D July 11, 2024
Give the resident's representative the ability to exercise the resident's rights.
Corrected August 13, 2024 · Resident Rights
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Potential for harm · D July 11, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected August 13, 2024 · Resident Rights
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Potential for harm · D July 11, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · E July 11, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 11, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · D July 11, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · D July 11, 2024
Post nurse staffing information every day.
Corrected August 13, 2024 · Nursing and Physician Services
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Potential for harm · D July 11, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · D July 11, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · D July 11, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · E July 11, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · D July 11, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected August 13, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 10, 2025 | Fine | $18,782 |
| July 11, 2024 | Fine | $10,023 |
| July 11, 2024 | Fine | $13,627 |
| July 11, 2024 | Fine | $16,801 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515100 · certified since June 9, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.