Webster Manor Rehabilitation & Health Care Center
745 School Street · Webster, MA · 01570 · 5089490644
135 certified beds For profit - Corporation Chain: Athena Healthcare Systems
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 72 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.22 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.72 | 0.55–0.75 |
| Weekend hours / resident-day | 2.79 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (41 in the current record)
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Potential for harm · D February 10, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 4, 2026 · Quality of Life and Care
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Potential for harm · D April 10, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 25, 2025 · Resident Rights
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Potential for harm · D April 10, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 25, 2025 · Resident Rights
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Potential for harm · D April 10, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 25, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 10, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 25, 2025 · Quality of Life and Care
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Potential for harm · D April 10, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 25, 2025 · Quality of Life and Care
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Potential for harm · E April 10, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected May 25, 2025 · Nursing and Physician Services
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Potential for harm · D April 10, 2025
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected May 25, 2025 · Quality of Life and Care
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Potential for harm · E April 10, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected May 25, 2025 · Nutrition and Dietary
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Potential for harm · D April 10, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected May 25, 2025 · Nutrition and Dietary
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Potential for harm · E April 10, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 25, 2025 · Nutrition and Dietary
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Potential for harm · D April 10, 2025
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected May 25, 2025 · Nutrition and Dietary
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Potential for harm · E April 10, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected May 25, 2025 · Infection Control
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Potential for harm · D April 10, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected May 25, 2025 · Infection Control
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Potential for harm · E March 1, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 5, 2024 · Resident Rights
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Potential for harm · D March 1, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected March 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 1, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected April 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 1, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 1, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected March 26, 2024 · Quality of Life and Care
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Potential for harm · D March 1, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected April 5, 2024 · Pharmacy Service
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Potential for harm · F March 1, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 17, 2024 · Pharmacy Service
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Potential for harm · E March 1, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 12, 2024 · Nutrition and Dietary
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Potential for harm · D March 1, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 1, 2024
Provide and implement an infection prevention and control program.
Corrected April 5, 2024 · Infection Control
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Potential for harm · E March 1, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected April 5, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225283 · certified since July 1, 1985. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.