West Side House Ltc Facility
35 Fruit Street · Worcester, MA · 01609 · 9783615032
91 certified beds For profit - Corporation Chain: Elder Services
- Cleaner inspection record than most facilities nationally.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 5 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.02 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.49 | 0.55–0.75 |
| Weekend hours / resident-day | 3.46 | ≈ weekday level |
| Nursing turnover / year | 46% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (13 in the current record)
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Potential for harm · D December 30, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected January 24, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F December 30, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 24, 2025 · Nutrition and Dietary
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Potential for harm · D December 30, 2024
Provide and implement an infection prevention and control program.
Corrected January 24, 2025 · Infection Control
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No harm found · B December 30, 2024
Ensure each resident receives an accurate assessment.
Corrected January 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 6, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected December 4, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 7, 2023
Assess the resident when there is a significant change in condition
Corrected September 29, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 7, 2023
Provide activities to meet all resident's needs.
Corrected September 29, 2023 · Quality of Life and Care
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Potential for harm · D September 7, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected September 29, 2023 · Pharmacy Service
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Potential for harm · E September 7, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected September 29, 2023 · Pharmacy Service
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Potential for harm · D September 7, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 29, 2023 · Pharmacy Service
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Potential for harm · F September 7, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 4, 2023 · Nutrition and Dietary
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Potential for harm · D September 7, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 29, 2023 · Resident Assessment and Care Planning
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Potential for harm · E September 7, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected September 29, 2023 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225500 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.