Waterville Center for Health and Rehab
7 Highwood St · Waterville, ME · 04901 · 2078730705
111 certified beds For profit - Limited Liability company
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$83,038 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 5 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 4.52 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.88 | 0.55–0.75 |
| Weekend hours / resident-day | 4.24 | ≈ weekday level |
| Nursing turnover / year | 53% | median 45% |
| Fines (3-yr window) | 1 · $83,038 |
Inspection citations (45 in the current record)
-
Potential for harm · D August 28, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 6, 2025 · Resident Rights
-
Potential for harm · D August 28, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 6, 2025 · Resident Rights
-
Potential for harm · E August 28, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 6, 2025 · Resident Rights
-
Potential for harm · D August 28, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 6, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D August 28, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 6, 2025 · Quality of Life and Care
-
Potential for harm · E August 28, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 6, 2025 · Quality of Life and Care
-
Potential for harm · D August 28, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected October 6, 2025 · Pharmacy Service
-
Potential for harm · D August 28, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected October 6, 2025 · Pharmacy Service
-
Potential for harm · E August 28, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 6, 2025 · Nutrition and Dietary
-
Potential for harm · E August 28, 2025
Dispose of garbage and refuse properly.
Corrected October 6, 2025 · Nutrition and Dietary
-
Potential for harm · D August 28, 2025
Provide and implement an infection prevention and control program.
Corrected October 6, 2025 · Infection Control
-
Potential for harm · D August 28, 2025 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected October 6, 2025 · Resident Rights
-
Potential for harm · D August 28, 2025 · found via complaint
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected October 6, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D August 28, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 6, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E August 28, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 6, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D February 11, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 26, 2025 · Resident Assessment and Care Planning
-
Immediate jeopardy · L September 17, 2024 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected September 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · L September 17, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · L September 17, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected September 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Actual harm · G September 17, 2024 · found via complaint
Honor each resident's preferences, choices, values and beliefs.
Corrected November 7, 2024 · Quality of Life and Care
-
Potential for harm · D September 17, 2024 · found via complaint
Honor the resident's right to manage his or her financial affairs.
Corrected November 7, 2024 · Resident Rights
-
Potential for harm · E September 17, 2024 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 7, 2024 · Resident Rights
-
Potential for harm · E September 17, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 7, 2024 · Resident Rights
-
Potential for harm · D September 17, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected November 7, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D September 17, 2024 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected November 7, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 17, 2024 | Fine | $83,038 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 205120 · certified since January 1, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.