Waterview Health & Rehab Center
414 Algonquin Rd · Hampton, VA · 23661 · 7577229881
130 certified beds For profit - Limited Liability company
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Total nurse staffing below 3.0 hours per resident-day
2.98 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
64% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 2.98 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.32 | 0.55–0.75 |
| Weekend hours / resident-day | 2.53 | ≈ weekday level |
| Nursing turnover / year | 64% | median 45% |
| Fines (3-yr window) | 1 · $14,888 |
Inspection citations (54 in the current record)
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Actual harm · G August 25, 2023 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 26, 2023 · Quality of Life and Care
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Potential for harm · D August 25, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · E August 25, 2023
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · D August 25, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · D August 25, 2023
Ensure each resident receives an accurate assessment.
Corrected September 22, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 25, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected September 22, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 25, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected September 22, 2023 · Resident Assessment and Care Planning
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Potential for harm · E August 25, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 22, 2023 · Resident Assessment and Care Planning
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Potential for harm · D August 25, 2023
Observe each nurse aide's job performance and give regular training.
Corrected September 22, 2023 · Nursing and Physician Services
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Potential for harm · D August 25, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected September 22, 2023 · Quality of Life and Care
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Potential for harm · E August 25, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected September 22, 2023 · Pharmacy Service
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Potential for harm · D August 25, 2023
Ensure that residents are free from significant medication errors.
Corrected September 22, 2023 · Pharmacy Service
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Potential for harm · D August 25, 2023
Provide and implement an infection prevention and control program.
Corrected September 22, 2023 · Infection Control
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Potential for harm · E August 25, 2023
Implement a program that monitors antibiotic use.
Corrected September 22, 2023 · Infection Control
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Potential for harm · D August 25, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected September 22, 2023 · Infection Control
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Potential for harm · D August 25, 2023
Keep all essential equipment working safely.
Corrected September 22, 2023 · Environmental
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Potential for harm · D August 25, 2023 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · E August 25, 2023 · found via complaint
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · D August 25, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 22, 2023 · Resident Rights
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Potential for harm · E August 25, 2023 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected August 15, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 25, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 22, 2023 · Resident Assessment and Care Planning
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Potential for harm · E August 25, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 22, 2023 · Quality of Life and Care
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Potential for harm · D August 25, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 22, 2023 · Quality of Life and Care
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Potential for harm · D August 25, 2023 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected September 22, 2023 · Quality of Life and Care
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Potential for harm · E August 25, 2023 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected September 22, 2023 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 25, 2023 | Fine | $14,888 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495308 · certified since March 6, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.