Vista Hills Health Care Center
1599 Lomaland Dr · El Paso, TX · 79935 · 9155931131
120 certified beds For profit - Corporation Chain: Creative Solutions in Healthcare
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $40,465 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
97% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.40 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.38 | 0.55–0.75 |
| Weekend hours / resident-day | 2.90 | ≈ weekday level |
| Nursing turnover / year | 97% | median 45% |
| Fines (3-yr window) | 1 · $40,465 |
Inspection citations (73 in the current record)
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Potential for harm · D April 30, 2026 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected May 1, 2026 · Resident Rights
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Potential for harm · F April 30, 2026 · found via complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected May 5, 2026 · Nursing and Physician Services
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Potential for harm · D February 11, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 12, 2026 · Resident Rights
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Potential for harm · D February 11, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected February 12, 2026 · Resident Rights
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Potential for harm · D February 11, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected February 12, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 11, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 12, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 11, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 12, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 11, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 12, 2026 · Quality of Life and Care
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Potential for harm · E February 11, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 12, 2026 · Quality of Life and Care
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Potential for harm · E February 11, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 12, 2026 · Pharmacy Service
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Potential for harm · E February 11, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 12, 2026 · Nutrition and Dietary
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Immediate jeopardy · J October 31, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 29, 2025 · Quality of Life and Care
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Potential for harm · D October 31, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 1, 2025 · Quality of Life and Care
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Potential for harm · E April 24, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 25, 2025 · Resident Rights
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Potential for harm · E April 24, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 25, 2025 · Pharmacy Service
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Potential for harm · D January 14, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected January 15, 2025 · Quality of Life and Care
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Potential for harm · E November 21, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected December 6, 2024 · Resident Rights
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Potential for harm · E November 21, 2024
Keep residents' personal and medical records private and confidential.
Corrected December 6, 2024 · Resident Rights
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Potential for harm · E November 21, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected December 6, 2024 · Resident Rights
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Potential for harm · E November 21, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 6, 2024 · Quality of Life and Care
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Potential for harm · E November 21, 2024
Provide appropriate foot care.
Corrected December 6, 2024 · Quality of Life and Care
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Potential for harm · E November 21, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 6, 2024 · Pharmacy Service
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Potential for harm · E November 21, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 6, 2024 · Pharmacy Service
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Potential for harm · E November 21, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected December 6, 2024 · Nutrition and Dietary
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Potential for harm · E November 21, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 6, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 5, 2024 | Fine | $40,465 |
| December 5, 2024 | Payment Denial | 49 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 455493 · certified since December 5, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.