Vancrest-Upper Valley
3232 North County Road 25a · Troy, OH · 45373 · 9374407663
127 certified beds Non profit - Corporation Chain: Vancrest Health Care Centers
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.92 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.49 | 0.55–0.75 |
| Weekend hours / resident-day | 3.43 | ≈ weekday level |
| Nursing turnover / year | 38% | median 45% |
| Fines (3-yr window) | 1 · $4,233 |
Inspection citations (32 in the current record)
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Potential for harm · D July 25, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected August 23, 2024 · Resident Rights
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Potential for harm · D July 25, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected August 23, 2024 · Resident Rights
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Potential for harm · D July 25, 2024
Assess the resident when there is a significant change in condition
Corrected August 23, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 25, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 23, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 25, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 23, 2024 · Quality of Life and Care
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Potential for harm · D July 25, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 23, 2024 · Quality of Life and Care
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Potential for harm · D July 25, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected August 23, 2024 · Quality of Life and Care
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Potential for harm · D July 25, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected August 23, 2024 · Pharmacy Service
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Potential for harm · D July 25, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected August 23, 2024 · Pharmacy Service
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Potential for harm · D July 25, 2024
Ensure that residents are free from significant medication errors.
Corrected August 23, 2024 · Pharmacy Service
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Potential for harm · D July 25, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 23, 2024 · Pharmacy Service
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Potential for harm · D July 25, 2024
Provide and implement an infection prevention and control program.
Corrected August 23, 2024 · Infection Control
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No harm found · B July 25, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected August 23, 2024 · Resident Rights
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Potential for harm · D November 23, 2021
Reasonably accommodate the needs and preferences of each resident.
Corrected December 13, 2021 · Resident Rights
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Potential for harm · D November 23, 2021
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Corrected December 13, 2021 · Resident Rights
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Potential for harm · D November 23, 2021
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 13, 2021 · Resident Rights
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Potential for harm · D November 23, 2021
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 13, 2021 · Resident Rights
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Potential for harm · D November 23, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 13, 2021 · Resident Assessment and Care Planning
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Potential for harm · D November 23, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 13, 2021 · Quality of Life and Care
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Potential for harm · D November 23, 2021
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected December 13, 2021 · Quality of Life and Care
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Potential for harm · D November 23, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected December 13, 2021 · Pharmacy Service
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Potential for harm · D November 23, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 13, 2021 · Pharmacy Service
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Potential for harm · D November 23, 2021
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected December 13, 2021 · Administration
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Potential for harm · D November 23, 2021
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected December 13, 2021 · Environmental
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Actual harm · G August 22, 2019
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 16, 2019 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 14, 2023 | Fine | $4,233 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365735 · certified since May 8, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.