University Place Nursing and Rehabilitation Center
9200 Glenwater Drive · Charlotte, NC · 28262 · 7045490807
207 certified beds For profit - Corporation Chain: Principle Long Term Care
Why this verdict
- Federal penalties on record: $9,318 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
62% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.69 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 3.41 | ≈ weekday level |
| Nursing turnover / year | 62% | median 45% |
| Fines (3-yr window) | 2 · $276,401 |
Inspection citations (35 in the current record)
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Potential for harm · D July 24, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 18, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 24, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 21, 2025 · Pharmacy Service
-
Potential for harm · D July 24, 2025
Provide and implement an infection prevention and control program.
Corrected August 21, 2025 · Infection Control
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Potential for harm · E July 24, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 21, 2025 · Nutrition and Dietary
-
No harm found · B July 24, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 21, 2025 · Resident Assessment and Care Planning
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Actual harm · G October 15, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected September 20, 2024 · Pharmacy Service
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Potential for harm · E October 15, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 9, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 27, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D August 27, 2024 · found via complaint
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected August 30, 2024 · Nutrition and Dietary
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No harm found · B August 27, 2024 · found via complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected August 30, 2024 · Nutrition and Dietary
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Potential for harm · D July 9, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 27, 2024 · Quality of Life and Care
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Potential for harm · D May 30, 2024 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected July 9, 2024 · Resident Rights
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Potential for harm · D May 30, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 9, 2024 · Quality of Life and Care
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Actual harm · H March 13, 2024 · found via complaint
Provide activities to meet all resident's needs.
Corrected May 30, 2024 · Quality of Life and Care
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Potential for harm · E March 13, 2024
Ensure each resident receives an accurate assessment.
Corrected May 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 13, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected May 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · E March 13, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 30, 2024 · Pharmacy Service
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Potential for harm · E March 13, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 30, 2024 · Nutrition and Dietary
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Potential for harm · E March 13, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected May 30, 2024 · Administration
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Potential for harm · D March 13, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected May 30, 2024 · Resident Rights
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Potential for harm · D March 13, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 13, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 13, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 9, 2024 · Quality of Life and Care
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Potential for harm · D March 13, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 30, 2024 · Quality of Life and Care
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Potential for harm · D March 13, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 30, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 15, 2024 | Fine | $9,318 |
| March 13, 2024 | Fine | $267,083 |
| March 13, 2024 | Payment Denial | 148 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345142 · certified since July 1, 1974. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.