The Terraces of Los Gatos
800 Blossom Hill Road · Los Gatos, CA · 95032 · 4083571100
59 certified beds Non profit - Corporation Chain: Humangood Part of a CCRC
Why this verdict
- 4 citations involved actual harm to residents.
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 5 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.75 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.10 | 0.55–0.75 |
| Weekend hours / resident-day | 4.16 | ≈ weekday level |
| Nursing turnover / year | 22% | median 45% |
| Fines (3-yr window) | 2 · $32,487 |
Inspection citations (30 in the current record)
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Potential for harm · D March 21, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 4, 2024 · Quality of Life and Care
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Potential for harm · D March 21, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 4, 2024 · Pharmacy Service
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Actual harm · G November 9, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 27, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 9, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 27, 2023 · Resident Assessment and Care Planning
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Actual harm · G August 22, 2023 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 21, 2023 · Quality of Life and Care
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Potential for harm · D November 14, 2022
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected December 14, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 14, 2022
Ensure each resident receives an accurate assessment.
Corrected November 14, 2022 · Resident Assessment and Care Planning
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Potential for harm · E November 14, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 14, 2022 · Quality of Life and Care
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Potential for harm · D November 14, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 14, 2022 · Quality of Life and Care
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Potential for harm · D November 14, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 14, 2022 · Quality of Life and Care
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Potential for harm · E November 14, 2022
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected December 14, 2022 · Pharmacy Service
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Potential for harm · D November 14, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected December 14, 2022 · Pharmacy Service
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Potential for harm · D November 14, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected December 14, 2022 · Pharmacy Service
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Potential for harm · D November 14, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 14, 2022 · Pharmacy Service
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Potential for harm · E November 14, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 14, 2022 · Nutrition and Dietary
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Potential for harm · E November 14, 2022
Provide and implement an infection prevention and control program.
Corrected December 14, 2022 · Infection Control
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Potential for harm · D November 14, 2022
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected December 31, 2022 · Infection Control
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Actual harm · G December 19, 2019
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 23, 2020 · Quality of Life and Care
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Actual harm · G December 19, 2019
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 23, 2020 · Quality of Life and Care
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Potential for harm · D December 19, 2019
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected January 23, 2020 · Resident Rights
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Potential for harm · D December 19, 2019
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected January 23, 2020 · Resident Rights
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Potential for harm · D December 19, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 23, 2020 · Resident Assessment and Care Planning
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Potential for harm · D December 19, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 23, 2020 · Resident Assessment and Care Planning
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Potential for harm · D December 19, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Corrected January 23, 2020 · Quality of Life and Care
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Potential for harm · D December 19, 2019
Provide safe, appropriate pain management for a resident who requires such services.
Corrected January 23, 2020 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 9, 2023 | Fine | $8,190 |
| August 22, 2023 | Fine | $24,297 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555547 · certified since March 12, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.