The Laurels of Kent
350 N Center St · Lowell, MI · 49331 · 6168978473
153 certified beds For profit - Corporation Chain: Ciena Healthcare/Laurel Health Care
Why this verdict
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Total nurse staffing below 3.0 hours per resident-day
2.91 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 2.91 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.40 | 0.55–0.75 |
| Weekend hours / resident-day | 2.65 | ≈ weekday level |
| Nursing turnover / year | 38% | median 45% |
| Fines (3-yr window) | 1 · $62,010 |
Inspection citations (38 in the current record)
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Potential for harm · D February 24, 2026
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected March 25, 2026 · Resident Rights
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Potential for harm · D February 24, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 25, 2026 · Quality of Life and Care
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Potential for harm · D February 24, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected March 25, 2026 · Pharmacy Service
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Potential for harm · E February 24, 2026
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected March 25, 2026 · Nutrition and Dietary
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Potential for harm · D February 24, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 25, 2026 · Resident Assessment and Care Planning
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Potential for harm · F February 24, 2026
Keep all essential equipment working safely.
Corrected March 25, 2026 · Environmental
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Potential for harm · D February 24, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected March 25, 2026 · Pharmacy Service
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Potential for harm · E August 28, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected September 19, 2025 · Nursing and Physician Services
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Potential for harm · E April 15, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 6, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E April 15, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected May 6, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E April 15, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 6, 2025 · Resident Assessment and Care Planning
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Actual harm · G April 9, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected May 6, 2025 · Quality of Life and Care
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Potential for harm · D April 9, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 6, 2025 · Resident Rights
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Potential for harm · D December 20, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 13, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 20, 2024
Respond appropriately to all alleged violations.
Corrected January 13, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 20, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 13, 2025 · Resident Assessment and Care Planning
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No harm found · C December 20, 2024
Post nurse staffing information every day.
Corrected January 13, 2025 · Nursing and Physician Services
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Potential for harm · D May 16, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 20, 2024 · Quality of Life and Care
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Actual harm · G October 25, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 6, 2023 · Quality of Life and Care
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Actual harm · G October 25, 2023
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected November 21, 2023 · Infection Control
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Potential for harm · D October 25, 2023
Reasonably accommodate the needs and preferences of each resident.
Corrected November 21, 2023 · Resident Rights
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Potential for harm · D October 25, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 21, 2023 · Resident Assessment and Care Planning
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Potential for harm · D October 25, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 21, 2023 · Quality of Life and Care
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Potential for harm · E October 25, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 21, 2023 · Quality of Life and Care
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Potential for harm · D October 25, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected November 21, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 25, 2023 | Fine | $62,010 |
| October 25, 2023 | Payment Denial | 14 days |
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235253 · certified since July 1, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.