The Hillcrest of North Dallas
18648 Hillcrest Rd · Dallas, TX · 75252 · 9725177771
120 certified beds For profit - Corporation Chain: Opco Skilled Management Hospital-based
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $212,035 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
5 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$212,035 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
Total nurse staffing below 3.0 hours per resident-day
2.70 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
74% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 2.70 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.40 | 0.55–0.75 |
| Weekend hours / resident-day | 2.38 | ≈ weekday level |
| Nursing turnover / year | 74% | median 45% |
| Fines (3-yr window) | 3 · $221,052 |
Inspection citations (44 in the current record)
-
Potential for harm · D December 1, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 2, 2025 · Quality of Life and Care
-
Potential for harm · E July 31, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 1, 2025 · Quality of Life and Care
-
Potential for harm · E July 31, 2025
Provide and implement an infection prevention and control program.
Corrected August 1, 2025 · Infection Control
-
Potential for harm · E July 31, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected August 1, 2025 · Environmental
-
Potential for harm · D July 31, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 1, 2025 · Resident Rights
-
Potential for harm · D July 31, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 1, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D July 31, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 1, 2025 · Quality of Life and Care
-
Potential for harm · D July 31, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 1, 2025 · Quality of Life and Care
-
Potential for harm · D July 31, 2025 · found via complaint
Provide or obtain dental services for each resident.
Corrected August 1, 2025 · Quality of Life and Care
-
Potential for harm · E July 31, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 1, 2025 · Nutrition and Dietary
-
Potential for harm · E June 3, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 4, 2025 · Pharmacy Service
-
Potential for harm · E May 22, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 23, 2025 · Pharmacy Service
-
Potential for harm · E May 22, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected May 23, 2025 · Pharmacy Service
-
Potential for harm · D May 1, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 2, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D April 4, 2025 · found via complaint
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected April 10, 2025 · Resident Rights
-
Potential for harm · D December 7, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 8, 2024 · Quality of Life and Care
-
Potential for harm · E December 2, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected December 3, 2024 · Resident Rights
-
Actual harm · G September 16, 2024 · found via complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected September 17, 2024 · Quality of Life and Care
-
Potential for harm · D August 30, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 31, 2024 · Quality of Life and Care
-
Potential for harm · E August 30, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 31, 2024 · Pharmacy Service
-
Potential for harm · E August 30, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 31, 2024 · Resident Assessment and Care Planning
-
Immediate jeopardy · K August 12, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · K August 12, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected August 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · K August 12, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected August 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · K August 12, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 13, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 3, 2024 | Fine | $12,202 |
| August 3, 2024 | Fine | $199,833 |
| August 3, 2024 | Payment Denial | 4 days |
| May 31, 2024 | Fine | $9,017 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676315 · certified since June 18, 2012. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.