The Friendly Home
3156 East Avenue · Rochester, NY · 14618 · 5853811600
200 certified beds Non profit - Corporation
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.43 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.48 | 0.55–0.75 |
| Weekend hours / resident-day | 3.94 | ≈ weekday level |
| Nursing turnover / year | 44% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (18 in the current record)
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Potential for harm · D December 19, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 17, 2026 · Resident Rights
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Potential for harm · E December 19, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected February 17, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 19, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 17, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 19, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 17, 2026 · Pharmacy Service
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Potential for harm · D December 19, 2025
Provide and implement an infection prevention and control program.
Corrected February 17, 2026 · Infection Control
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Potential for harm · E December 19, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 17, 2026 · Quality of Life and Care
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Potential for harm · D December 19, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected February 17, 2026 · Pharmacy Service
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Potential for harm · E December 26, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected February 23, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 26, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected February 23, 2024 · Quality of Life and Care
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Potential for harm · D December 26, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected February 23, 2024 · Quality of Life and Care
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Potential for harm · D December 26, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 23, 2024 · Pharmacy Service
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Potential for harm · E December 26, 2023
Provide and implement an infection prevention and control program.
Corrected February 23, 2024 · Infection Control
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Potential for harm · D December 26, 2023
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected February 23, 2024 · Infection Control
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Potential for harm · D December 26, 2023
Keep all essential equipment working safely.
Corrected February 23, 2024 · Environmental
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Potential for harm · D March 2, 2022
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Corrected April 12, 2022 · Resident Rights
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Potential for harm · D March 2, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 12, 2022 · Resident Assessment and Care Planning
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Potential for harm · E March 2, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 12, 2022 · Quality of Life and Care
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No harm found · B March 2, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected April 12, 2022 · Resident Rights
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335476 · certified since January 1, 1976. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.