St. John's Health Care Corporation
150 Highland Avenue · Rochester, NY · 14620 · 5857601300
455 certified beds For profit - Corporation
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $77,168 in fines in the last 24 months.
- Inspection results are getting worse cycle over cycle, not better.
- 3 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$77,168 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.16 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.64 | 0.55–0.75 |
| Weekend hours / resident-day | 3.59 | ≈ weekday level |
| Nursing turnover / year | 49% | median 45% |
| Fines (3-yr window) | 2 · $141,034 |
Inspection citations (30 in the current record)
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Actual harm · G June 9, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 8, 2025 · Quality of Life and Care
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Actual harm · G June 9, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 8, 2025 · Quality of Life and Care
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Potential for harm · D June 9, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 5, 2025 · Resident Rights
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Potential for harm · E June 9, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected September 5, 2025 · Resident Rights
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Potential for harm · D June 9, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected August 8, 2025 · Resident Rights
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Potential for harm · E June 9, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 9, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 5, 2025 · Quality of Life and Care
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Potential for harm · E June 9, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 22, 2025 · Pharmacy Service
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Potential for harm · D June 9, 2025
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected August 8, 2025 · Nutrition and Dietary
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Potential for harm · E June 9, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 8, 2025 · Nutrition and Dietary
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Potential for harm · D June 9, 2025
Provide and implement an infection prevention and control program.
Corrected August 8, 2025 · Infection Control
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Potential for harm · E June 9, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 9, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected August 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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No harm found · B June 9, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected August 8, 2025 · Resident Rights
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Actual harm · G December 13, 2023 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 11, 2024 · Quality of Life and Care
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Potential for harm · D December 13, 2023 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected February 11, 2024 · Resident Rights
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Potential for harm · D December 13, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 11, 2024 · Resident Rights
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Potential for harm · D December 13, 2023 · found via complaint
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected February 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · D December 13, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · D December 13, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 11, 2024 · Quality of Life and Care
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Potential for harm · D December 13, 2023 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 11, 2024 · Quality of Life and Care
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Potential for harm · D December 13, 2023 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected February 11, 2024 · Pharmacy Service
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Potential for harm · E December 13, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 11, 2024 · Pharmacy Service
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Potential for harm · E December 13, 2023 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 11, 2024 · Nutrition and Dietary
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Potential for harm · E December 13, 2023 · found via complaint
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Corrected February 11, 2024 · Administration
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 9, 2025 | Fine | $77,168 |
| December 13, 2023 | Fine | $63,866 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335008 · certified since June 19, 1972. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.