South Roanoke Nursing and Rehabilitation
3823 Franklin Rd, Sw · Roanoke, VA · 24014 · 5403444325
98 certified beds For profit - Corporation Chain: Heritage Hall
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 72 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.15 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.45 | 0.55–0.75 |
| Weekend hours / resident-day | 2.84 | ≈ weekday level |
| Nursing turnover / year | 42% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (39 in the current record)
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Potential for harm · D April 24, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected June 3, 2025 · Resident Rights
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Potential for harm · D April 24, 2025
Assess the resident when there is a significant change in condition
Corrected June 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · E April 24, 2025
Ensure each resident receives an accurate assessment.
Corrected June 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · E April 24, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 24, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 24, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 3, 2025 · Quality of Life and Care
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Potential for harm · D April 24, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 3, 2025 · Quality of Life and Care
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Potential for harm · D April 24, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 3, 2025 · Quality of Life and Care
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Potential for harm · F April 24, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 3, 2025 · Nutrition and Dietary
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Potential for harm · E April 24, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · F April 24, 2025
Have enough backup water supply for essential areas of the nursing home.
Corrected June 3, 2025 · Environmental
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Potential for harm · D March 24, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected May 8, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 24, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 8, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 24, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 8, 2022 · Quality of Life and Care
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Potential for harm · D March 24, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 8, 2022 · Quality of Life and Care
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Potential for harm · D March 24, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 8, 2022 · Pharmacy Service
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Potential for harm · F March 24, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 8, 2022 · Nutrition and Dietary
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Potential for harm · F March 24, 2022
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected May 8, 2022 · Administration
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Potential for harm · F March 24, 2022
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected May 8, 2022 · Administration
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Potential for harm · F March 24, 2022
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected May 8, 2022 · Administration
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Potential for harm · D March 24, 2022
Provide and implement an infection prevention and control program.
Corrected May 8, 2022 · Infection Control
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Potential for harm · D March 24, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected May 8, 2022 · Infection Control
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Potential for harm · D March 24, 2022
Perform COVID19 testing on residents and staff.
Corrected May 8, 2022 · Infection Control
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Potential for harm · D March 24, 2022
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected May 8, 2022 · Infection Control
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Potential for harm · D March 24, 2022
Ensure staff are vaccinated for COVID-19
Corrected May 8, 2022 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495002 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.