Sorrento
2739 Babcock · San Antonio, TX · 78229 · 2106163250
112 certified beds For profit - Limited Liability company Chain: Cantex Continuing Care
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.51 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.49 | 0.55–0.75 |
| Weekend hours / resident-day | 3.00 | ≈ weekday level |
| Nursing turnover / year | 53% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (49 in the current record)
-
Potential for harm · E November 30, 2025 · found via complaint
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected December 1, 2025 · Resident Rights
-
Potential for harm · D August 22, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 23, 2025 · Resident Rights
-
Potential for harm · D August 22, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 23, 2025 · Resident Rights
-
Potential for harm · D August 22, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 23, 2025 · Resident Rights
-
Potential for harm · E August 22, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected August 23, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D August 22, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 23, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E August 22, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected August 23, 2025 · Quality of Life and Care
-
Potential for harm · E August 22, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected August 23, 2025 · Nursing and Physician Services
-
Potential for harm · D August 22, 2025
Ensure that residents are free from significant medication errors.
Corrected August 23, 2025 · Pharmacy Service
-
Potential for harm · D August 22, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 23, 2025 · Pharmacy Service
-
Potential for harm · E August 22, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected August 23, 2025 · Nutrition and Dietary
-
Potential for harm · D August 22, 2025
Provide and implement an infection prevention and control program.
Corrected August 23, 2025 · Infection Control
-
Potential for harm · D July 17, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 18, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D July 17, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 18, 2025 · Quality of Life and Care
-
Potential for harm · D July 17, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 18, 2025 · Quality of Life and Care
-
Potential for harm · D July 17, 2025 · found via complaint
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected July 18, 2025 · Nutrition and Dietary
-
Potential for harm · E July 17, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 18, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D June 20, 2025 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected June 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E June 20, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 21, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E May 21, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 15, 2025 · Pharmacy Service
-
Potential for harm · E May 21, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 15, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E July 26, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 2, 2024 · Resident Rights
-
Potential for harm · D July 26, 2024
Ensure each resident receives an accurate assessment.
Corrected September 2, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D July 26, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 2, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D July 26, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 2, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 676378 · certified since January 21, 2015. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.