Royal Park Rehabilitation & Health Center
2700 Roal Commons Lane · Matthews, NC · 28105 · 7048496990
169 certified beds For profit - Limited Liability company Chain: Liberty Senior Living
Why this verdict
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.43 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.30 | 0.55–0.75 |
| Weekend hours / resident-day | 3.03 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | 2 · $39,811 |
Inspection citations (25 in the current record)
-
Actual harm · G December 5, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 16, 2025 · Quality of Life and Care
-
Potential for harm · D December 5, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected December 16, 2025 · Quality of Life and Care
-
Potential for harm · E December 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 16, 2025 · Nutrition and Dietary
-
Potential for harm · E December 5, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 16, 2025 · Pharmacy Service
-
Potential for harm · D December 5, 2025 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected December 16, 2025 · Pharmacy Service
-
Potential for harm · E December 5, 2025 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected December 16, 2025 · Nutrition and Dietary
-
Potential for harm · D December 5, 2025 · found via complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected December 16, 2025 · Nutrition and Dietary
-
No harm found · B December 5, 2025
Ensure each resident receives an accurate assessment.
Corrected December 16, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D August 8, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected August 13, 2024 · Resident Rights
-
Potential for harm · D August 8, 2024
Provide and implement an infection prevention and control program.
Corrected August 13, 2024 · Infection Control
-
Potential for harm · D June 7, 2024 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected December 2, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · J March 25, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 17, 2024 · Quality of Life and Care
-
Actual harm · H March 25, 2024 · found via complaint
Provide activities to meet all resident's needs.
Corrected April 11, 2024 · Quality of Life and Care
-
Actual harm · G March 25, 2024 · found via complaint
Provide appropriate foot care.
Corrected April 11, 2024 · Quality of Life and Care
-
Potential for harm · D March 25, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 11, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E March 25, 2024 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 11, 2024 · Nutrition and Dietary
-
Potential for harm · D March 25, 2024 · found via complaint
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected April 11, 2024 · Nutrition and Dietary
-
Potential for harm · E March 25, 2024 · found via complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected April 11, 2024 · Administration
-
Potential for harm · D October 4, 2023 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected October 11, 2023 · Pharmacy Service
-
Potential for harm · E October 4, 2023 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected October 11, 2023 · Pharmacy Service
-
Potential for harm · D March 10, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected April 3, 2023 · Quality of Life and Care
-
Potential for harm · E March 10, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 3, 2023 · Nutrition and Dietary
-
Potential for harm · E March 10, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 3, 2023 · Nutrition and Dietary
-
Potential for harm · E March 10, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected April 3, 2023 · Administration
-
Potential for harm · D March 10, 2023
Provide and implement an infection prevention and control program.
Corrected April 3, 2023 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 5, 2025 | Fine | $23,010 |
| March 25, 2024 | Fine | $16,801 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345026 · certified since January 4, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.