Pruitthealth-Union Pointe
3510 West Highway 74 · Monroe, NC · 28110 · 7042918500
90 certified beds For profit - Limited Liability company Chain: Pruitthealth
Why this verdict
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.80 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.74 | 0.55–0.75 |
| Weekend hours / resident-day | 3.24 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | 2 · $197,532 |
Inspection citations (31 in the current record)
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Potential for harm · D May 12, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected May 3, 2025 · Resident Rights
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Potential for harm · D May 12, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected June 13, 2025 · Resident Rights
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Potential for harm · E May 12, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · E May 12, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected June 13, 2025 · Nursing and Physician Services
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Potential for harm · E May 12, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected June 13, 2025 · Pharmacy Service
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Immediate jeopardy · J July 1, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J July 1, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · H February 16, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 11, 2024 · Resident Rights
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Actual harm · G February 16, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 11, 2024 · Quality of Life and Care
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Actual harm · H February 16, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 11, 2024 · Nursing and Physician Services
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Potential for harm · D February 16, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected March 11, 2024 · Resident Rights
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Potential for harm · D February 16, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · E February 16, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 11, 2024 · Pharmacy Service
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Potential for harm · D February 16, 2024
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Corrected March 11, 2024 · Administration
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Potential for harm · D February 16, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected March 11, 2024 · Infection Control
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Potential for harm · D February 16, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected March 11, 2024 · Nursing and Physician Services
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Potential for harm · E February 16, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 11, 2024 · Quality of Life and Care
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Potential for harm · D February 16, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 30, 2024 · Quality of Life and Care
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Potential for harm · D February 16, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 11, 2024 · Quality of Life and Care
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Potential for harm · D February 16, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 11, 2024 · Quality of Life and Care
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Potential for harm · E February 16, 2024 · found via complaint
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected March 11, 2024 · Nutrition and Dietary
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Potential for harm · D February 16, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · E February 16, 2024 · found via complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected March 11, 2024 · Administration
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No harm found · B February 16, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected March 11, 2024 · Resident Rights
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No harm found · B February 16, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected March 11, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 1, 2024 | Fine | $33,995 |
| February 16, 2024 | Fine | $163,537 |
| February 16, 2024 | Payment Denial | 49 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345566 · certified since November 25, 2014. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.