Pleasant Valley Healthcare and Rehabilitation Cent
1525 Pleasant Valley Rd · Garland, TX · 75040 · 9724968800
124 certified beds For profit - Corporation Chain: The Ensign Group
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.23 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.54 | 0.55–0.75 |
| Weekend hours / resident-day | 2.74 | ≈ weekday level |
| Nursing turnover / year | 39% | median 45% |
| Fines (3-yr window) | 2 · $53,393 |
Inspection citations (20 in the current record)
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Potential for harm · E December 19, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 20, 2025 · Quality of Life and Care
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Potential for harm · E April 25, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 28, 2025 · Nutrition and Dietary
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Potential for harm · D April 25, 2025
Provide and implement an infection prevention and control program.
Corrected April 28, 2025 · Infection Control
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Potential for harm · D April 25, 2025 · found via complaint
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected April 28, 2025 · Resident Assessment and Care Planning
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Potential for harm · E April 25, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 28, 2025 · Quality of Life and Care
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Potential for harm · D April 25, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 28, 2025 · Quality of Life and Care
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Potential for harm · D April 25, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 28, 2025 · Nutrition and Dietary
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Immediate jeopardy · J September 14, 2024 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected September 15, 2024 · Quality of Life and Care
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Potential for harm · D September 14, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · E March 14, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected March 15, 2024 · Resident Rights
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Potential for harm · E March 14, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected March 15, 2024 · Resident Rights
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Potential for harm · D March 14, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 15, 2024 · Pharmacy Service
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Potential for harm · E March 14, 2024
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Corrected March 15, 2024 · Administration
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Immediate jeopardy · J November 24, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 25, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J November 24, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected November 25, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 19, 2023 · found via complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected July 20, 2023 · Resident Rights
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Potential for harm · E January 19, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected January 20, 2023 · Pharmacy Service
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Potential for harm · E January 19, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 20, 2023 · Pharmacy Service
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Potential for harm · E January 19, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 20, 2023 · Nutrition and Dietary
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Potential for harm · D January 19, 2023
Provide and implement an infection prevention and control program.
Corrected February 17, 2023 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 14, 2024 | Fine | $19,928 |
| November 24, 2023 | Fine | $33,465 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675305 · certified since March 31, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.