Penacook Place, Inc
150 Water Street · Haverhill, MA · 01830 · 9783740707
160 certified beds Non profit - Church related Chain: Covenant Health
Why this verdict
- Federal penalties on record: $10,868 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.71 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.68 | 0.55–0.75 |
| Weekend hours / resident-day | 3.45 | ≈ weekday level |
| Nursing turnover / year | 39% | median 45% |
| Fines (3-yr window) | 4 · $33,677 |
Inspection citations (30 in the current record)
-
Potential for harm · D January 20, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected February 14, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D January 20, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 6, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Actual harm · G April 29, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected March 20, 2025 · Pharmacy Service
-
Potential for harm · D May 8, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 24, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D May 8, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 24, 2024 · Quality of Life and Care
-
Potential for harm · D May 8, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 24, 2024 · Quality of Life and Care
-
Potential for harm · D May 8, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 24, 2024 · Quality of Life and Care
-
Potential for harm · D May 8, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected May 24, 2024 · Quality of Life and Care
-
Potential for harm · D December 12, 2023 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected December 11, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Actual harm · G June 14, 2023 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected July 31, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D June 14, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 31, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D June 14, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 31, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D June 14, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 31, 2023 · Quality of Life and Care
-
Potential for harm · E March 20, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 12, 2023 · Resident Rights
-
Potential for harm · D March 20, 2023
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected April 30, 2023 · Resident Rights
-
Potential for harm · D March 20, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 30, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E March 20, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 30, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D March 20, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 12, 2023 · Quality of Life and Care
-
Potential for harm · D March 20, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 30, 2023 · Quality of Life and Care
-
Potential for harm · D March 20, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 30, 2023 · Quality of Life and Care
-
Potential for harm · D March 20, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected April 30, 2023 · Quality of Life and Care
-
Potential for harm · D March 20, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected April 30, 2023 · Quality of Life and Care
-
Potential for harm · D March 20, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 12, 2023 · Quality of Life and Care
-
Potential for harm · D March 20, 2023
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected April 30, 2023 · Quality of Life and Care
-
Potential for harm · E March 20, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 12, 2023 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 29, 2025 | Fine | $10,868 |
| August 14, 2023 | Fine | $4,587 |
| August 7, 2023 | Fine | $4,587 |
| July 17, 2023 | Fine | $13,635 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225376 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.