Pelican Health Randolph LLC
4801 Randolph Road · Charlotte, NC · 28211 · 7043648363
100 certified beds For profit - Corporation
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
80% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.21 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.73 | 0.55–0.75 |
| Weekend hours / resident-day | 3.09 | ≈ weekday level |
| Nursing turnover / year | 80% | median 45% |
| Fines (3-yr window) | 3 · $19,663 |
Inspection citations (47 in the current record)
-
Potential for harm · D September 17, 2025
Provide appropriate foot care.
Corrected October 17, 2025 · Quality of Life and Care
-
Potential for harm · D September 17, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected October 17, 2025 · Quality of Life and Care
-
Potential for harm · D September 17, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 17, 2025 · Quality of Life and Care
-
Potential for harm · D September 17, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected October 17, 2025 · Environmental
-
Potential for harm · D September 17, 2025 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected October 17, 2025 · Resident Rights
-
Potential for harm · E September 17, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 17, 2025 · Resident Rights
-
Potential for harm · D September 17, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 17, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D September 17, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 17, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D September 17, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected October 17, 2025 · Resident Rights
-
Potential for harm · D September 17, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 17, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 17, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 17, 2025 · Quality of Life and Care
-
Potential for harm · D September 17, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 17, 2025 · Quality of Life and Care
-
Potential for harm · D September 17, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected October 17, 2025 · Quality of Life and Care
-
Potential for harm · D September 17, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected October 17, 2025 · Infection Control
-
Potential for harm · E September 17, 2025 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected October 17, 2025 · Environmental
-
Potential for harm · D June 27, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected July 23, 2024 · Resident Rights
-
Potential for harm · E June 27, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected July 23, 2024 · Pharmacy Service
-
Potential for harm · D June 27, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected July 23, 2024 · Pharmacy Service
-
Potential for harm · E June 27, 2024
Ensure that residents are free from significant medication errors.
Corrected July 23, 2024 · Pharmacy Service
-
Potential for harm · D June 27, 2024
Provide and implement an infection prevention and control program.
Corrected July 23, 2024 · Infection Control
-
Potential for harm · D May 3, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 4, 2024 · Quality of Life and Care
-
No harm found · B May 3, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 4, 2024 · Resident Assessment and Care Planning
-
No harm found · C May 3, 2024 · found via complaint
Post nurse staffing information every day.
Corrected May 4, 2024 · Nursing and Physician Services
-
Immediate jeopardy · J April 24, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 24, 2024 · Quality of Life and Care
-
Immediate jeopardy · J April 24, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 24, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 24, 2024 | Fine | $4,017 |
| April 24, 2024 | Fine | $7,823 |
| April 24, 2024 | Fine | $7,823 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345134 · certified since October 1, 1980. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.