Parklane West Healthcare Center
2 Towers Park Ln · San Antonio, TX · 78209 · 2108291400
124 certified beds Government - Hospital district Chain: The Ensign Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
RN staffing in the bottom 10% nationally
0.24 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
64% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.87 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.24 | 0.55–0.75 |
| Weekend hours / resident-day | 3.23 | ≈ weekday level |
| Nursing turnover / year | 64% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (64 in the current record)
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Potential for harm · D March 19, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 20, 2026 · Infection Control
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Potential for harm · E March 13, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 17, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F March 13, 2026 · found via complaint
Keep all essential equipment working safely.
Corrected March 14, 2026 · Environmental
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Potential for harm · D March 5, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 6, 2026 · Resident Assessment and Care Planning
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Potential for harm · E March 5, 2026 · found via complaint
Honor each resident's preferences, choices, values and beliefs.
Corrected March 6, 2026 · Quality of Life and Care
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Potential for harm · D March 5, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 6, 2026 · Resident Assessment and Care Planning
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Potential for harm · E March 5, 2026 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected March 6, 2026 · Environmental
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Potential for harm · E January 10, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 11, 2026 · Resident Rights
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Potential for harm · D January 10, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 11, 2026 · Pharmacy Service
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Potential for harm · D December 7, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected December 8, 2025 · Resident Rights
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Potential for harm · D November 26, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 27, 2025 · Pharmacy Service
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Potential for harm · E November 26, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 17, 2025 · found via complaint
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected August 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 17, 2025 · found via complaint
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected August 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 17, 2025 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected August 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 17, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 8, 2025 · Quality of Life and Care
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Potential for harm · D July 17, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 8, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 17, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 8, 2025 · Infection Control
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Potential for harm · D May 16, 2025 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected June 9, 2025 · Resident Rights
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Potential for harm · D May 16, 2025 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected June 9, 2025 · Resident Rights
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Potential for harm · D May 16, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected June 9, 2025 · Resident Rights
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Potential for harm · E May 16, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 9, 2025 · Resident Rights
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Potential for harm · D May 16, 2025 · found via complaint
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected June 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 16, 2025 · found via complaint
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected June 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 16, 2025 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected June 9, 2025 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675509 · certified since June 29, 1995. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.