Pacific Hills Post Acute
370 Noble Court · Morgan Hill, CA · 95037 · 4087797346
99 certified beds For profit - Limited Liability company Chain: Spyglass Healthcare
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 74 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.14 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.82 | 0.55–0.75 |
| Weekend hours / resident-day | 3.72 | ≈ weekday level |
| Nursing turnover / year | 40% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (46 in the current record)
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Potential for harm · D December 5, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected December 26, 2025 · Resident Rights
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Potential for harm · E December 5, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 26, 2025 · Resident Rights
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Potential for harm · D December 5, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected December 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 5, 2025
Assess the resident when there is a significant change in condition
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 5, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 5, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 5, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · D December 5, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · D December 5, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected December 26, 2025 · Pharmacy Service
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Potential for harm · E December 5, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 26, 2025 · Pharmacy Service
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Potential for harm · D December 5, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected December 26, 2025 · Nutrition and Dietary
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Potential for harm · D December 5, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected December 26, 2025 · Nutrition and Dietary
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Potential for harm · F December 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 24, 2025 · Nutrition and Dietary
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Potential for harm · D December 5, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected December 26, 2025 · Administration
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Potential for harm · D December 5, 2025
Provide and implement an infection prevention and control program.
Corrected December 26, 2025 · Infection Control
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Potential for harm · D September 10, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 5, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 15, 2024 · Quality of Life and Care
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Potential for harm · D October 9, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 9, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected October 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 26, 2024
Ensure each resident receives an accurate assessment.
Corrected July 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · E May 10, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 5, 2024 · Quality of Life and Care
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Potential for harm · D April 3, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 19, 2024 · Quality of Life and Care
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Potential for harm · D February 5, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 17, 2024 · Quality of Life and Care
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Potential for harm · D September 23, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 20, 2023 · Quality of Life and Care
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Potential for harm · D June 26, 2023 · found via complaint
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected July 24, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 056037 · certified since March 21, 1969. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.