Oakwood Health Services
2512 New Pine Dr · Altoona, WI · 54720 · 7158330400
80 certified beds For profit - Limited Liability company Chain: North Shore Healthcare
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.93 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.15 | 0.55–0.75 |
| Weekend hours / resident-day | 3.44 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | 2 · $36,552 |
Inspection citations (25 in the current record)
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Potential for harm · D March 11, 2026
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected April 10, 2026 · Resident Rights
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Potential for harm · D March 11, 2026
Give residents a notice of rights, rules, services and charges.
Corrected April 10, 2026 · Resident Rights
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Potential for harm · D March 11, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected April 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 11, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 10, 2026 · Quality of Life and Care
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Potential for harm · E March 11, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Corrected April 10, 2026 · Quality of Life and Care
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Potential for harm · D March 11, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected April 10, 2026 · Quality of Life and Care
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Potential for harm · D March 11, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 10, 2026 · Pharmacy Service
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Potential for harm · D March 11, 2026
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected April 10, 2026 · Nutrition and Dietary
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Potential for harm · D March 11, 2026
Provide and implement an infection prevention and control program.
Corrected April 10, 2026 · Infection Control
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Potential for harm · D June 3, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 18, 2025 · Quality of Life and Care
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Immediate jeopardy · J February 20, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 18, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 18, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected January 15, 2025 · Quality of Life and Care
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Potential for harm · D December 18, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 15, 2025 · Quality of Life and Care
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Potential for harm · F December 18, 2024
Provide and implement an infection prevention and control program.
Corrected January 15, 2025 · Infection Control
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Immediate jeopardy · J August 26, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 19, 2024 · Quality of Life and Care
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Potential for harm · D August 26, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 19, 2024 · Resident Rights
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Potential for harm · D July 9, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 12, 2024 · Quality of Life and Care
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Potential for harm · D July 9, 2024 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected August 12, 2024 · Quality of Life and Care
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Potential for harm · F July 9, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 12, 2024 · Infection Control
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Potential for harm · D October 25, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 16, 2023 · Quality of Life and Care
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Potential for harm · D October 25, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 16, 2023 · Quality of Life and Care
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Potential for harm · F October 25, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 16, 2023 · Nutrition and Dietary
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Potential for harm · E October 25, 2023
Provide and implement an infection prevention and control program.
Corrected November 16, 2023 · Infection Control
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Potential for harm · D August 10, 2023 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected September 9, 2023 · Resident Assessment and Care Planning
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 20, 2025 | Fine | $22,925 |
| August 26, 2024 | Fine | $13,627 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525454 · certified since January 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.