Norview Heights Rehabilitation and Nursing
827 Norview Avenue · Norfolk, VA · 23509 · 7578536281
60 certified beds For profit - Corporation Chain: Eastern Healthcare Group
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 70 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
65% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.18 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.47 | 0.55–0.75 |
| Weekend hours / resident-day | 2.68 | ≈ weekday level |
| Nursing turnover / year | 65% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (46 in the current record)
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Potential for harm · D July 17, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 20, 2024 · Resident Rights
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Potential for harm · E October 12, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 5, 2023 · Resident Rights
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Potential for harm · E October 12, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 5, 2023 · Quality of Life and Care
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Potential for harm · D October 12, 2023 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected November 5, 2023 · Pharmacy Service
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Potential for harm · D October 12, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 5, 2023 · Pharmacy Service
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Potential for harm · D October 28, 2021
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected December 6, 2021 · Resident Rights
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Potential for harm · D October 28, 2021
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected December 6, 2021 · Resident Rights
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Potential for harm · D October 28, 2021
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected December 6, 2021 · Resident Rights
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Potential for harm · E October 28, 2021
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 6, 2021 · Resident Assessment and Care Planning
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Potential for harm · D October 28, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 6, 2021 · Quality of Life and Care
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Potential for harm · E October 28, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 6, 2021 · Quality of Life and Care
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Potential for harm · D October 28, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 6, 2021 · Quality of Life and Care
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Potential for harm · D October 28, 2021
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 6, 2021 · Quality of Life and Care
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Potential for harm · D October 28, 2021
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected December 6, 2021 · Quality of Life and Care
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Potential for harm · D October 28, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 6, 2021 · Pharmacy Service
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Potential for harm · D October 28, 2021
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected December 6, 2021 · Environmental
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Potential for harm · E August 22, 2019
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 5, 2019 · Resident Rights
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Potential for harm · D August 22, 2019
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 5, 2019 · Resident Rights
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Potential for harm · E August 22, 2019
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected October 5, 2019 · Resident Rights
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Potential for harm · D August 22, 2019
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected October 5, 2019 · Resident Assessment and Care Planning
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Potential for harm · D August 22, 2019
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected October 5, 2019 · Resident Assessment and Care Planning
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Potential for harm · D August 22, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 5, 2019 · Resident Assessment and Care Planning
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Potential for harm · D August 22, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 5, 2019 · Resident Assessment and Care Planning
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Potential for harm · D August 22, 2019
Plan the resident's discharge to meet the resident's goals and needs.
Corrected October 5, 2019 · Resident Assessment and Care Planning
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Potential for harm · E August 22, 2019
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 5, 2019 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495309 · certified since May 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.