Norfolk Health Care Center
901 East Princess Anne Road · Norfolk, VA · 23504 · 7576261642
180 certified beds For profit - Corporation Chain: Lifeworks Rehab
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
$157,300 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
74% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.07 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.45 | 0.55–0.75 |
| Weekend hours / resident-day | 2.58 | ≈ weekday level |
| Nursing turnover / year | 74% | median 45% |
| Fines (3-yr window) | 1 · $157,300 |
Inspection citations (51 in the current record)
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Potential for harm · D March 12, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected April 6, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 12, 2026 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected April 6, 2026 · Nursing and Physician Services
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Potential for harm · D January 14, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected January 30, 2026 · Resident Rights
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Potential for harm · E January 14, 2026 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected January 30, 2026 · Nutrition and Dietary
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Potential for harm · D January 14, 2026 · found via complaint
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Corrected January 30, 2026 · Nutrition and Dietary
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Potential for harm · D January 14, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected January 30, 2026 · Infection Control
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Potential for harm · D January 14, 2026 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected January 30, 2026 · Environmental
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Immediate jeopardy · J September 24, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected December 16, 2025 · Nursing and Physician Services
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Potential for harm · D September 24, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected January 30, 2026 · Resident Rights
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Potential for harm · D September 24, 2025 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected January 30, 2026 · Nutrition and Dietary
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Potential for harm · E September 24, 2025 · found via complaint
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Corrected January 30, 2026 · Nutrition and Dietary
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Potential for harm · D September 24, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected January 30, 2026 · Infection Control
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Potential for harm · D September 24, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected January 30, 2026 · Environmental
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Potential for harm · D September 5, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected October 1, 2024 · Quality of Life and Care
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Potential for harm · D July 15, 2021
The resident has the right to receive notices in a format and a language he or she understands.
Corrected August 18, 2021 · Resident Rights
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Potential for harm · D July 15, 2021
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 18, 2021 · Resident Rights
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Potential for harm · D July 15, 2021
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected August 18, 2021 · Resident Rights
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Potential for harm · D July 15, 2021
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected August 18, 2021 · Resident Rights
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Potential for harm · D July 15, 2021
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected August 18, 2021 · Resident Rights
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Potential for harm · E July 15, 2021
Ensure each resident receives an accurate assessment.
Corrected August 18, 2021 · Resident Assessment and Care Planning
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Potential for harm · D July 15, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 18, 2021 · Resident Assessment and Care Planning
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Potential for harm · D July 15, 2021
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 18, 2021 · Resident Assessment and Care Planning
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Potential for harm · E July 15, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 18, 2021 · Quality of Life and Care
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Potential for harm · D July 15, 2021
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 18, 2021 · Quality of Life and Care
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Potential for harm · E July 15, 2021
Ensure that residents are free from significant medication errors.
Corrected August 18, 2021 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 24, 2025 | Fine | $157,300 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495210 · certified since May 4, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.