Nans Pointe Rehabilitation and Nursing
200 West Constance Road · Suffolk, VA · 23434 · 7575398744
148 certified beds For profit - Limited Liability company Chain: Eastern Healthcare Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
61% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.39 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.30 | 0.55–0.75 |
| Weekend hours / resident-day | 3.00 | ≈ weekday level |
| Nursing turnover / year | 61% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (51 in the current record)
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Potential for harm · E April 25, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 9, 2026 · Quality of Life and Care
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Potential for harm · D April 25, 2026 · found via complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected June 9, 2026 · Administration
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Potential for harm · D April 25, 2026 · found via complaint
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Corrected June 9, 2026 · Administration
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Potential for harm · D April 25, 2026 · found via complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected June 9, 2026 · Administration
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Potential for harm · D October 23, 2025 · found via complaint
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected December 5, 2025 · Resident Rights
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Potential for harm · D October 23, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D October 23, 2025 · found via complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected December 5, 2025 · Administration
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Potential for harm · D October 23, 2025 · found via complaint
Provide or get specialized rehabilitative services as required for a resident.
Corrected December 5, 2025 · Quality of Life and Care
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Potential for harm · D October 23, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 5, 2025 · Infection Control
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Actual harm · G July 12, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Corrected August 19, 2022 · Quality of Life and Care
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Potential for harm · D July 12, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected August 19, 2022 · Resident Rights
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Potential for harm · E July 12, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 19, 2022 · Resident Rights
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Potential for harm · D July 12, 2022
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Corrected August 19, 2022 · Resident Rights
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Potential for harm · D July 12, 2022
Ensure each resident receives an accurate assessment.
Corrected December 15, 2022 · Resident Assessment and Care Planning
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Potential for harm · D July 12, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected August 19, 2022 · Resident Assessment and Care Planning
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Potential for harm · E July 12, 2022
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 15, 2022 · Resident Assessment and Care Planning
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Potential for harm · D July 12, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 19, 2022 · Quality of Life and Care
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Potential for harm · D July 12, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 15, 2022 · Quality of Life and Care
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Potential for harm · D July 12, 2022
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected August 19, 2022 · Nursing and Physician Services
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Potential for harm · E July 12, 2022
Ensure that residents are free from significant medication errors.
Corrected December 15, 2022 · Pharmacy Service
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Potential for harm · F July 12, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected August 19, 2022 · Nutrition and Dietary
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Potential for harm · F July 12, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 15, 2022 · Nutrition and Dietary
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Potential for harm · F July 12, 2022
Dispose of garbage and refuse properly.
Corrected August 19, 2022 · Nutrition and Dietary
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Potential for harm · E July 12, 2022
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected August 19, 2022 · Administration
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Potential for harm · D July 12, 2022
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected December 15, 2022 · Administration
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495247 · certified since June 28, 1991. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.