Massena Rehabilitation & Nursing Center
89 Grove Street · Massena, NY · 13662 · 3157692494
160 certified beds For profit - Limited Liability company Chain: Personal Healthcare Management
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
65% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.18 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.61 | 0.55–0.75 |
| Weekend hours / resident-day | 2.62 | ≈ weekday level |
| Nursing turnover / year | 65% | median 45% |
| Fines (3-yr window) | 6 · $88,246 |
Inspection citations (39 in the current record)
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Potential for harm · D August 15, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected October 10, 2025 · Resident Rights
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Potential for harm · D August 15, 2025
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected October 10, 2025 · Resident Rights
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Potential for harm · E August 15, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected October 10, 2025 · Resident Rights
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Potential for harm · D August 15, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 10, 2025 · Quality of Life and Care
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Potential for harm · D August 15, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected October 10, 2025 · Quality of Life and Care
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Potential for harm · E August 15, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 10, 2025 · Pharmacy Service
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Potential for harm · F August 15, 2025
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected October 10, 2025 · Nutrition and Dietary
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Potential for harm · D August 15, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected October 10, 2025 · Nutrition and Dietary
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Potential for harm · E August 15, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected October 10, 2025 · Nutrition and Dietary
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Potential for harm · F August 15, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 10, 2025 · Nutrition and Dietary
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Potential for harm · D August 15, 2025
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected October 10, 2025 · Administration
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Potential for harm · D August 15, 2025
Provide and implement an infection prevention and control program.
Corrected October 10, 2025 · Infection Control
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Potential for harm · D August 15, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 10, 2025 · Resident Rights
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Potential for harm · E August 15, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 10, 2025 · Resident Rights
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Potential for harm · E August 15, 2025 · found via complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected October 10, 2025 · Quality of Life and Care
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Potential for harm · D November 19, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 30, 2024 · Quality of Life and Care
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Potential for harm · D January 29, 2024 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected March 25, 2024 · Quality of Life and Care
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Potential for harm · E December 15, 2023
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Corrected February 13, 2024 · Nutrition and Dietary
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Potential for harm · F December 15, 2023
Provide and implement an infection prevention and control program.
Corrected February 13, 2024 · Infection Control
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Potential for harm · E December 15, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 13, 2024 · Resident Rights
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Potential for harm · D December 15, 2023 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 13, 2024 · Quality of Life and Care
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Potential for harm · E December 15, 2023 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected February 13, 2024 · Nursing and Physician Services
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Potential for harm · D December 15, 2023 · found via complaint
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Corrected February 13, 2024 · Nursing and Physician Services
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Potential for harm · D December 15, 2023 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected February 13, 2024 · Nutrition and Dietary
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Potential for harm · D December 15, 2023 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected February 13, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 30, 2024 | Fine | $14,814 |
| January 8, 2024 | Fine | $4,938 |
| December 18, 2023 | Fine | $13,635 |
| June 28, 2023 | Fine | $46,742 |
| June 26, 2023 | Fine | $4,235 |
| June 20, 2023 | Fine | $3,882 |
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335592 · certified since April 1, 1977. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.