North Country Nursing & Rehabilitation Center
182 Highland Road · Massena, NY · 13662 · 3157699956
140 certified beds For profit - Partnership
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.70 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.90 | 0.55–0.75 |
| Weekend hours / resident-day | 2.93 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (26 in the current record)
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Potential for harm · D August 15, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected September 18, 2025 · Quality of Life and Care
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Potential for harm · D August 15, 2025
Dispose of garbage and refuse properly.
Corrected September 18, 2025 · Nutrition and Dietary
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Potential for harm · F August 15, 2025 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected September 18, 2025 · Nutrition and Dietary
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Potential for harm · F August 15, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 18, 2025 · Nutrition and Dietary
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Potential for harm · D August 15, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected September 18, 2025 · Environmental
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Potential for harm · D December 15, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D December 15, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected February 5, 2024 · Quality of Life and Care
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Potential for harm · D December 15, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 5, 2024 · Quality of Life and Care
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Potential for harm · D December 15, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 5, 2024 · Quality of Life and Care
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Potential for harm · E December 15, 2023
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected February 5, 2024 · Nutrition and Dietary
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Potential for harm · E December 15, 2023
Provide and implement an infection prevention and control program.
Corrected February 5, 2024 · Infection Control
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Potential for harm · D December 15, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 5, 2024 · Quality of Life and Care
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Potential for harm · D December 15, 2023 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected February 5, 2024 · Nutrition and Dietary
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Potential for harm · E December 15, 2023 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 5, 2024 · Nutrition and Dietary
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Potential for harm · E July 2, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 30, 2021 · Resident Rights
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Potential for harm · E July 2, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 13, 2021 · Quality of Life and Care
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Potential for harm · D July 2, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 30, 2021 · Quality of Life and Care
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Potential for harm · D July 2, 2021
Provide enough food/fluids to maintain a resident's health.
Corrected August 30, 2021 · Quality of Life and Care
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Potential for harm · D July 2, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 30, 2021 · Quality of Life and Care
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Potential for harm · E July 2, 2021
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected August 13, 2021 · Nursing and Physician Services
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Potential for harm · D July 2, 2021
Ensure medication error rates are not 5 percent or greater.
Corrected August 30, 2021 · Pharmacy Service
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Potential for harm · D July 2, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 13, 2021 · Pharmacy Service
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Potential for harm · E July 2, 2021
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected August 13, 2021 · Nutrition and Dietary
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Potential for harm · D July 2, 2021
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected August 30, 2021 · Nutrition and Dietary
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Potential for harm · E July 2, 2021
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected August 30, 2021 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Better-scoring options nearby
No better-scoring facility within 25 miles in the current data — this one leads its area. See the whole state.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335619 · certified since January 1, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.