Maggie Valley Nursing and Rehabilitation
75 Fisher Loop · Maggie Valley, NC · 28751 · 8289264326
114 certified beds For profit - Corporation Chain: Lifeworks Rehab
Why this verdict
- Staffing levels are well below research benchmarks for safe care.
- Federal penalties on record: $49,484 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
RN staffing in the bottom 10% nationally
0.23 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Total nurse staffing below 3.0 hours per resident-day
1.57 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 1.57 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.23 | 0.55–0.75 |
| Weekend hours / resident-day | 1.41 | ≈ weekday level |
| Nursing turnover / year | 38% | median 45% |
| Fines (3-yr window) | 3 · $52,629 |
Inspection citations (17 in the current record)
-
Potential for harm · F March 19, 2026
Honor the resident's right to manage his or her financial affairs.
Corrected April 15, 2026 · Resident Rights
-
Potential for harm · D March 19, 2026
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected April 15, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D March 19, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected April 15, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 19, 2026
Provide and implement an infection prevention and control program.
Corrected April 15, 2026 · Infection Control
-
Actual harm · G May 29, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 13, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 29, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 13, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · L January 14, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 7, 2025 · Infection Control
-
Potential for harm · D January 14, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected March 7, 2025 · Pharmacy Service
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Potential for harm · D January 14, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected March 7, 2025 · Resident Rights
-
Potential for harm · E January 14, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 7, 2025 · Pharmacy Service
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Potential for harm · D January 14, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 7, 2025 · Nutrition and Dietary
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Potential for harm · E July 26, 2023
Ensure each resident receives an accurate assessment.
Corrected August 24, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 26, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected August 24, 2023 · Resident Assessment and Care Planning
-
Potential for harm · E July 26, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 24, 2023 · Pharmacy Service
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Potential for harm · E July 26, 2023
Dispose of garbage and refuse properly.
Corrected August 24, 2023 · Nutrition and Dietary
-
No harm found · B July 26, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected July 26, 2023 · Resident Rights
-
No harm found · C July 26, 2023
Post nurse staffing information every day.
Corrected July 26, 2023 · Nursing and Physician Services
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 29, 2025 | Fine | $32,139 |
| January 14, 2025 | Fine | $17,345 |
| January 14, 2025 | Payment Denial | 22 days |
| August 7, 2023 | Fine | $3,145 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345102 · certified since November 23, 1973. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.