Lilac Manor Rehabilitation and Nursing Center
3 Upton Park · Rochester, NY · 14607 · 5856852525
200 certified beds For profit - Individual
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
67% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.90 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 3.47 | ≈ weekday level |
| Nursing turnover / year | 67% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (35 in the current record)
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Potential for harm · D August 20, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 15, 2025 · Resident Rights
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Potential for harm · D June 6, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 5, 2024 · Resident Rights
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Potential for harm · D June 6, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected August 5, 2024 · Quality of Life and Care
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Potential for harm · D June 6, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected August 5, 2024 · Quality of Life and Care
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Potential for harm · D June 6, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected September 4, 2024 · Quality of Life and Care
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Potential for harm · E June 6, 2024
Ensure that residents are free from significant medication errors.
Corrected September 4, 2024 · Pharmacy Service
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Potential for harm · E June 6, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 4, 2024 · Pharmacy Service
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Potential for harm · E June 6, 2024
Keep all essential equipment working safely.
Corrected September 4, 2024 · Environmental
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Potential for harm · E June 6, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 4, 2024 · Resident Rights
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Potential for harm · D June 6, 2024 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected September 4, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E June 6, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected August 5, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 6, 2024 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected August 5, 2024 · Resident Rights
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Potential for harm · D June 6, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 4, 2024 · Quality of Life and Care
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Potential for harm · D June 6, 2024 · found via complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected August 5, 2024 · Quality of Life and Care
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Potential for harm · D June 6, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 5, 2024 · Quality of Life and Care
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Potential for harm · E June 6, 2024 · found via complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected September 4, 2024 · Administration
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Potential for harm · D June 6, 2024 · found via complaint
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Corrected August 5, 2024 · Administration
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No harm found · B June 6, 2024
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected August 5, 2024 · Resident Rights
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No harm found · B June 6, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected August 5, 2024 · Resident Rights
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No harm found · B June 6, 2024 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected August 5, 2024 · Resident Assessment and Care Planning
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No harm found · B June 6, 2024 · found via complaint
Post nurse staffing information every day.
Corrected September 4, 2024 · Nursing and Physician Services
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Potential for harm · D February 8, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 9, 2023 · Resident Rights
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Potential for harm · D February 8, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 9, 2023 · Resident Assessment and Care Planning
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Potential for harm · D February 8, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected April 9, 2023 · Pharmacy Service
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No harm found · B February 8, 2023
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected April 9, 2023 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 6, 2024 | Payment Denial | 73 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335488 · certified since July 1, 1976. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.