Kirkhaven
254 Alexander Street · Rochester, NY · 14607 · 5854611991
147 certified beds Non profit - Corporation
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
63% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.24 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.33 | 0.55–0.75 |
| Weekend hours / resident-day | 2.94 | ≈ weekday level |
| Nursing turnover / year | 63% | median 45% |
| Fines (3-yr window) | 1 · $8,278 |
Inspection citations (30 in the current record)
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Potential for harm · D March 18, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 15, 2026 · Resident Rights
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Potential for harm · E March 18, 2026 · found via complaint
Respond appropriately to all alleged violations.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E March 18, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 15, 2026 · Quality of Life and Care
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Potential for harm · E March 18, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 15, 2026 · Quality of Life and Care
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Potential for harm · E March 18, 2026 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected May 15, 2026 · Nursing and Physician Services
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Potential for harm · D March 18, 2026 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected May 15, 2026 · Nutrition and Dietary
-
Actual harm · G December 8, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 6, 2026 · Resident Rights
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Potential for harm · D December 8, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 6, 2026 · Resident Assessment and Care Planning
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Potential for harm · E December 8, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 6, 2026 · Quality of Life and Care
-
Potential for harm · E December 8, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 6, 2026 · Pharmacy Service
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Potential for harm · D July 16, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 10, 2025 · Quality of Life and Care
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Potential for harm · D December 9, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected February 5, 2025 · Resident Rights
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Potential for harm · E December 9, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected February 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 9, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 5, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 9, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 5, 2025 · Quality of Life and Care
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Potential for harm · D December 9, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected February 5, 2025 · Quality of Life and Care
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Potential for harm · E December 9, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 5, 2025 · Quality of Life and Care
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Potential for harm · D December 9, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected February 5, 2025 · Nutrition and Dietary
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Potential for harm · E December 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 5, 2025 · Nutrition and Dietary
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Potential for harm · E December 9, 2024
Provide and implement an infection prevention and control program.
Corrected February 5, 2025 · Infection Control
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Potential for harm · D December 9, 2024 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected February 5, 2025 · Quality of Life and Care
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Potential for harm · D December 9, 2024 · found via complaint
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected February 5, 2025 · Quality of Life and Care
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Potential for harm · D March 16, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected May 15, 2023 · Resident Rights
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Potential for harm · D March 16, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 15, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 16, 2023
Respond appropriately to all alleged violations.
Corrected May 15, 2023 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 8, 2025 | Fine | $8,278 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335668 · certified since February 20, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.