Highlands Living Center
500 Hahnemann Trail · Pittsford, NY · 14534 · 5853831700
122 certified beds Non profit - Corporation Part of a CCRC
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.51 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.41 | 0.55–0.75 |
| Weekend hours / resident-day | 3.08 | ≈ weekday level |
| Nursing turnover / year | 59% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (17 in the current record)
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Potential for harm · E February 19, 2025
Respond appropriately to all alleged violations.
Corrected April 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 19, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 19, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 15, 2025 · Quality of Life and Care
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Potential for harm · D February 19, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected April 15, 2025 · Pharmacy Service
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Potential for harm · D February 19, 2025
Ensure that residents are free from significant medication errors.
Corrected April 15, 2025 · Pharmacy Service
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Potential for harm · D February 19, 2025
Provide and implement an infection prevention and control program.
Corrected April 15, 2025 · Infection Control
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Potential for harm · E February 19, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected April 15, 2025 · Environmental
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Potential for harm · E February 19, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected April 15, 2025 · Environmental
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Potential for harm · E June 9, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected July 26, 2023 · Quality of Life and Care
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Potential for harm · D June 9, 2023 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 26, 2023 · Quality of Life and Care
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Potential for harm · D June 9, 2023 · found via complaint
Provide or obtain dental services for each resident.
Corrected July 26, 2023 · Quality of Life and Care
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Potential for harm · E June 9, 2023 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 24, 2023 · Nutrition and Dietary
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Potential for harm · E June 9, 2023 · found via complaint
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Corrected July 26, 2023 · Administration
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Potential for harm · E June 9, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 26, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 2, 2021
Provide and implement an infection prevention and control program.
Corrected October 7, 2021 · Infection Control
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Potential for harm · E September 2, 2021
Report COVID19 data to residents and families.
Corrected October 7, 2021 · Infection Control
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No harm found · B September 2, 2021
Post nurse staffing information every day.
Corrected October 7, 2021 · Nursing and Physician Services
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335786 · certified since July 10, 1995. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.