Hermitage Healthcare (the)
383 Mill Street · Worcester, MA · 01602 · 5087918131
101 certified beds For profit - Corporation Chain: Next Step Healthcare
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.57 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.52 | 0.55–0.75 |
| Weekend hours / resident-day | 3.24 | ≈ weekday level |
| Nursing turnover / year | 21% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (33 in the current record)
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Potential for harm · D August 20, 2025
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected September 22, 2025 · Resident Rights
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Potential for harm · D August 20, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected September 22, 2025 · Resident Rights
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Potential for harm · D August 20, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 20, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 22, 2025 · Quality of Life and Care
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Potential for harm · D August 20, 2025
Assist a resident in gaining access to vision and hearing services.
Corrected September 22, 2025 · Quality of Life and Care
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Potential for harm · D August 20, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected September 22, 2025 · Nursing and Physician Services
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Potential for harm · D August 20, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected September 22, 2025 · Pharmacy Service
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Potential for harm · E August 20, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected September 22, 2025 · Administration
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Potential for harm · E August 20, 2025
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected September 22, 2025 · Administration
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Potential for harm · D August 20, 2025
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Corrected September 22, 2025 · Resident Rights
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No harm found · B August 20, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected September 22, 2025 · Resident Rights
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No harm found · B August 20, 2025
Ensure each resident receives an accurate assessment.
Corrected September 22, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 4, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 21, 2024 · Resident Rights
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Potential for harm · D June 4, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 4, 2024
Provide care or services that was trauma informed and/or culturally competent.
Corrected June 21, 2024 · Quality of Life and Care
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Potential for harm · D June 4, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected June 21, 2024 · Quality of Life and Care
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Potential for harm · D January 19, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 17, 2023 · Resident Assessment and Care Planning
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Potential for harm · D January 19, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 17, 2023 · Resident Assessment and Care Planning
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Potential for harm · E January 19, 2023
Provide activities to meet all resident's needs.
Corrected February 17, 2023 · Quality of Life and Care
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Potential for harm · D January 19, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected February 17, 2023 · Quality of Life and Care
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Potential for harm · D January 19, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 17, 2023 · Quality of Life and Care
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Potential for harm · D January 19, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 17, 2023 · Pharmacy Service
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Potential for harm · D January 19, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected February 17, 2023 · Pharmacy Service
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Potential for harm · D January 19, 2023
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected February 17, 2023 · Administration
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Potential for harm · D January 19, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 17, 2023 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225009 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.