Heritage Gardens Rehabilitation and Healthcare
2135 N Denton Dr · Carrollton, TX · 75006 · 9722420666
150 certified beds For profit - Individual Chain: The Ensign Group
Why this verdict
- Carries CMS’s abuse warning icon.
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.30 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.34 | 0.55–0.75 |
| Weekend hours / resident-day | 2.77 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | 1 · $38,840 |
Inspection citations (22 in the current record)
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Potential for harm · D April 14, 2026 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected April 30, 2026 · Resident Rights
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Potential for harm · E April 14, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 30, 2026 · Quality of Life and Care
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Potential for harm · D March 9, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 16, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 9, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 16, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 9, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 16, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G July 8, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 9, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 28, 2025 · Infection Control
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Potential for harm · E March 13, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected March 27, 2025 · Nursing and Physician Services
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Potential for harm · E November 6, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected December 6, 2024 · Nursing and Physician Services
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Potential for harm · E November 6, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected December 6, 2024 · Quality of Life and Care
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Potential for harm · E November 6, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected December 6, 2024 · Nutrition and Dietary
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Potential for harm · E November 6, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 6, 2024 · Resident Rights
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Potential for harm · E November 6, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 6, 2024 · Infection Control
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Potential for harm · D March 8, 2024 · found via complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected March 23, 2024 · Quality of Life and Care
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Potential for harm · D February 8, 2024 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected March 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 8, 2024 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected March 8, 2024 · Quality of Life and Care
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Potential for harm · D October 5, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 31, 2023 · Quality of Life and Care
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Potential for harm · D October 5, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected October 31, 2023 · Quality of Life and Care
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Potential for harm · F October 5, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 27, 2023 · Nutrition and Dietary
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Potential for harm · D October 5, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected October 24, 2023 · Environmental
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Potential for harm · E October 5, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected October 25, 2023 · Environmental
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Potential for harm · F August 17, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 1, 2022 · Nutrition and Dietary
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 8, 2025 | Fine | $38,840 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675111 · certified since February 11, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.