Hale Kupuna Heritage Home, LLC
4297a Omao Road · Koloa, HI · 96756 · 8087427591
84 certified beds For profit - Limited Liability company Chain: Ohana Pacific Management Co.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.39 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.48 | 0.55–0.75 |
| Weekend hours / resident-day | 2.76 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | 1 · $16,350 |
Inspection citations (26 in the current record)
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Actual harm · G March 12, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 26, 2026 · Quality of Life and Care
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Potential for harm · E March 12, 2026
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected April 26, 2026 · Resident Rights
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Potential for harm · D March 12, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected April 26, 2026 · Resident Rights
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Potential for harm · D March 12, 2026
Ensure each resident receives an accurate assessment.
Corrected April 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · E March 12, 2026
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected April 26, 2026 · Nursing and Physician Services
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Potential for harm · E March 12, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 26, 2026 · Nutrition and Dietary
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Potential for harm · E March 12, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 26, 2026 · Nutrition and Dietary
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Potential for harm · E March 12, 2026
Provide and implement an infection prevention and control program.
Corrected April 26, 2026 · Infection Control
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Potential for harm · D March 12, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · D September 6, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected October 21, 2024 · Resident Rights
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Potential for harm · D September 6, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 21, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 6, 2024
Respond appropriately to all alleged violations.
Corrected October 21, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 6, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected October 21, 2024 · Resident Rights
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Potential for harm · F September 6, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 21, 2024 · Nutrition and Dietary
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Potential for harm · F September 6, 2024
Provide and implement an infection prevention and control program.
Corrected October 21, 2024 · Infection Control
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Potential for harm · D September 6, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 17, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 22, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected November 1, 2023 · Quality of Life and Care
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Potential for harm · D September 22, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 1, 2023 · Quality of Life and Care
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Potential for harm · D September 22, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 1, 2023 · Quality of Life and Care
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Potential for harm · E September 22, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected November 1, 2023 · Nursing and Physician Services
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Potential for harm · D September 22, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected November 1, 2023 · Pharmacy Service
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Potential for harm · D September 22, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 1, 2023 · Nutrition and Dietary
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Potential for harm · F September 22, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected November 1, 2023 · Administration
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Potential for harm · D September 22, 2023
Provide and implement an infection prevention and control program.
Corrected November 1, 2023 · Infection Control
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Potential for harm · D September 22, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected November 1, 2023 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 12, 2026 | Fine | $16,350 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 125062 · certified since June 7, 2011. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.