Glasgow Hills of Journey
120 Melrose Drive, Box 350 · Glasgow, WV · 25086 · 3045951155
112 certified beds For profit - Corporation Chain: Journey Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 4 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
97% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.30 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.73 | 0.55–0.75 |
| Weekend hours / resident-day | 3.01 | ≈ weekday level |
| Nursing turnover / year | 97% | median 45% |
| Fines (3-yr window) | 1 · $72,444 |
Inspection citations (91 in the current record)
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Potential for harm · D June 30, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected July 16, 2025 · Resident Rights
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Potential for harm · D June 30, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected July 16, 2025 · Resident Rights
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Potential for harm · D June 30, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 16, 2025 · Resident Rights
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Potential for harm · D June 30, 2025
Ensure each resident receives an accurate assessment.
Corrected July 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 30, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected July 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 30, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 30, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 30, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 16, 2025 · Quality of Life and Care
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Potential for harm · E June 30, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 16, 2025 · Quality of Life and Care
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Potential for harm · D June 30, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 16, 2025 · Quality of Life and Care
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Potential for harm · E June 30, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 16, 2025 · Nutrition and Dietary
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Potential for harm · E June 30, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 30, 2025
Provide and implement an infection prevention and control program.
Corrected July 16, 2025 · Infection Control
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Potential for harm · D May 22, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 17, 2025 · Resident Rights
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Potential for harm · D May 22, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 13, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E May 22, 2025 · found via complaint
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected February 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 22, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 17, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 22, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected June 17, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E May 22, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 17, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E May 22, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 17, 2025 · Quality of Life and Care
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Potential for harm · D May 22, 2025 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected June 17, 2025 · Quality of Life and Care
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Potential for harm · D May 22, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 17, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 29, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected June 18, 2024 · Resident Rights
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Potential for harm · E April 29, 2024 · found via complaint
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected June 18, 2024 · Resident Rights
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Potential for harm · E April 29, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 12, 2023 | Fine | $72,444 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515118 · certified since July 28, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.