Ghent Health and Rehabilitation
3900 Llewellyn Ave · Norfolk, VA · 23504 · 7576255363
222 certified beds For profit - Limited Liability company Chain: Avardis Health
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
RN staffing in the bottom 10% nationally
0.28 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Total nurse staffing below 3.0 hours per resident-day
2.89 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 2.89 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.28 | 0.55–0.75 |
| Weekend hours / resident-day | 2.56 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (69 in the current record)
-
Potential for harm · D February 26, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected April 5, 2026 · Resident Rights
-
Potential for harm · D February 26, 2026
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected April 5, 2026 · Resident Rights
-
Potential for harm · D February 26, 2026
Keep residents' personal and medical records private and confidential.
Corrected April 5, 2026 · Resident Rights
-
Potential for harm · F February 26, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 5, 2026 · Resident Rights
-
Potential for harm · D February 26, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected April 5, 2026 · Resident Rights
-
Potential for harm · D February 26, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 5, 2026 · Quality of Life and Care
-
Potential for harm · D February 26, 2026
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Corrected April 5, 2026 · Quality of Life and Care
-
Potential for harm · E February 26, 2026
Provide enough food/fluids to maintain a resident's health.
Corrected April 5, 2026 · Quality of Life and Care
-
Potential for harm · E February 26, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected April 5, 2026 · Quality of Life and Care
-
Potential for harm · D February 26, 2026
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected April 5, 2026 · Quality of Life and Care
-
Potential for harm · D February 26, 2026
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected April 5, 2026 · Nutrition and Dietary
-
Potential for harm · D February 26, 2026
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected April 5, 2026 · Nutrition and Dietary
-
Potential for harm · E February 26, 2026
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected April 5, 2026 · Administration
-
Potential for harm · E February 26, 2026
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Corrected April 5, 2026 · Administration
-
Potential for harm · D February 26, 2026
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected April 5, 2026 · Administration
-
Potential for harm · E February 26, 2026
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected April 5, 2026 · Administration
-
Potential for harm · E February 26, 2026
Provide and implement an infection prevention and control program.
Corrected April 5, 2026 · Infection Control
-
Potential for harm · F February 26, 2026
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected April 5, 2026 · Infection Control
-
Potential for harm · D February 26, 2026
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected April 5, 2026 · Environmental
-
Potential for harm · E February 26, 2026
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected April 5, 2026 · Environmental
-
Potential for harm · E February 26, 2026 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected April 5, 2026 · Resident Rights
-
Potential for harm · D February 26, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 5, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D February 26, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 5, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D February 26, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 5, 2026 · Resident Assessment and Care Planning
-
Potential for harm · E February 26, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 5, 2026 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495273 · certified since April 1, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.