Friendship Health and Rehab Center
327 Hershberger Rd Nw · Roanoke, VA · 24012 · 5402652100
253 certified beds Non profit - Corporation
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.74 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.46 | 0.55–0.75 |
| Weekend hours / resident-day | 3.06 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (17 in the current record)
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Potential for harm · D October 29, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 11, 2024 · Resident Rights
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Potential for harm · E October 29, 2024
Provide activities to meet all resident's needs.
Corrected December 11, 2024 · Quality of Life and Care
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Potential for harm · D October 29, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 11, 2024 · Quality of Life and Care
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Potential for harm · D October 29, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 29, 2024
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected December 11, 2024 · Administration
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Potential for harm · D March 10, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 20, 2022 · Resident Assessment and Care Planning
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Potential for harm · D March 10, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 20, 2022 · Quality of Life and Care
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Potential for harm · D March 10, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 20, 2022 · Quality of Life and Care
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Potential for harm · D March 10, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 20, 2022 · Quality of Life and Care
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Potential for harm · D March 10, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 20, 2022 · Pharmacy Service
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Potential for harm · D June 17, 2021
Reasonably accommodate the needs and preferences of each resident.
Corrected July 28, 2021 · Resident Rights
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Potential for harm · D June 17, 2021
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 28, 2021 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 17, 2021
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 28, 2021 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 17, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 28, 2021 · Quality of Life and Care
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Potential for harm · D June 17, 2021
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected July 28, 2021 · Pharmacy Service
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Potential for harm · D June 17, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected July 28, 2021 · Pharmacy Service
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Potential for harm · D June 17, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 28, 2021 · Nutrition and Dietary
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495092 · certified since August 1, 1974. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.