Franklin Heights Nursing & Rehabilitation
223 S Resler · El Paso, TX · 79912 · 9155849417
132 certified beds For profit - Partnership Chain: Creative Solutions in Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing levels are well below research benchmarks for safe care.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
5 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
RN staffing in the bottom 10% nationally
0.21 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Total nurse staffing below 3.0 hours per resident-day
2.88 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
97% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 2.88 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.21 | 0.55–0.75 |
| Weekend hours / resident-day | 2.41 | ≈ weekday level |
| Nursing turnover / year | 97% | median 45% |
| Fines (3-yr window) | 2 · $191,503 |
Inspection citations (77 in the current record)
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Potential for harm · D March 27, 2026 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected April 10, 2026 · Resident Rights
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Potential for harm · D March 27, 2026 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 10, 2026 · Quality of Life and Care
-
Potential for harm · E January 9, 2026 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected January 27, 2026 · Resident Rights
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Potential for harm · E January 9, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected January 27, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 9, 2026 · found via complaint
Hire a qualified full-time social worker in a facility with more than 120 beds.
Corrected January 27, 2026 · Administration
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Potential for harm · D November 26, 2025 · found via complaint
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected November 27, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 25, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 25, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 26, 2025 · Pharmacy Service
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Potential for harm · D November 25, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected November 26, 2025 · Pharmacy Service
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Potential for harm · E July 24, 2025 · found via complaint
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected July 25, 2025 · Resident Rights
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Potential for harm · E July 24, 2025 · found via complaint
The resident has the right to receive notices in a format and a language he or she understands.
Corrected July 25, 2025 · Resident Rights
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Potential for harm · E July 24, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 25, 2025 · Quality of Life and Care
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Potential for harm · E July 24, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 25, 2025 · Nutrition and Dietary
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Potential for harm · E July 24, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 25, 2025 · Resident Assessment and Care Planning
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Potential for harm · E July 24, 2025 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected July 25, 2025 · Environmental
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No harm found · B July 24, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected July 25, 2025 · Pharmacy Service
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Potential for harm · D August 8, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 9, 2024 · Resident Rights
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Potential for harm · D August 8, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected August 9, 2024 · Resident Rights
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Potential for harm · D August 8, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 9, 2024 · Quality of Life and Care
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Potential for harm · D August 8, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 9, 2024 · Quality of Life and Care
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Potential for harm · E May 31, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 1, 2024 · Resident Rights
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Potential for harm · D May 31, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected June 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 31, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected June 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 31, 2024
Respond appropriately to all alleged violations.
Corrected June 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 31, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected June 1, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 22, 2024 | Fine | $24,441 |
| January 22, 2024 | Fine | $167,062 |
| January 22, 2024 | Payment Denial | 33 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675479 · certified since March 1, 1995. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.