Five Points of Pflugerville
521 S Heatherwilde Blvd · Pflugerville, TX · 78660 · 5126705800
111 certified beds Government - Hospital district Chain: Creative Solutions in Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $34,182 in fines in the last 24 months.
- 5 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
4 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
RN staffing in the bottom 10% nationally
0.26 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
67% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.03 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.26 | 0.55–0.75 |
| Weekend hours / resident-day | 2.70 | ≈ weekday level |
| Nursing turnover / year | 67% | median 45% |
| Fines (3-yr window) | 5 · $59,449 |
Inspection citations (44 in the current record)
-
Potential for harm · D January 6, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 7, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E November 24, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 25, 2025 · Nutrition and Dietary
-
Potential for harm · E June 5, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 6, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D April 17, 2025 · found via complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected May 1, 2025 · Resident Rights
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Potential for harm · D March 19, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 20, 2025 · Resident Rights
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Potential for harm · D March 19, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 19, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 19, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 20, 2025 · Quality of Life and Care
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Potential for harm · D March 19, 2025
Provide activities to meet all resident's needs.
Corrected March 20, 2025 · Quality of Life and Care
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Potential for harm · D March 19, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 20, 2025 · Quality of Life and Care
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Potential for harm · D March 19, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 20, 2025 · Pharmacy Service
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Potential for harm · D March 19, 2025
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected March 20, 2025 · Nutrition and Dietary
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Potential for harm · E March 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 20, 2025 · Nutrition and Dietary
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Potential for harm · E March 19, 2025
Provide and implement an infection prevention and control program.
Corrected March 20, 2025 · Infection Control
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Potential for harm · D January 28, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 29, 2025 · Quality of Life and Care
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Immediate jeopardy · K December 31, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 5, 2024 · Quality of Life and Care
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Immediate jeopardy · K December 31, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 5, 2024 · Quality of Life and Care
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Potential for harm · D October 23, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 24, 2024 · Quality of Life and Care
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Actual harm · G May 29, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 30, 2024 · Quality of Life and Care
-
Actual harm · G April 18, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 19, 2024 · Quality of Life and Care
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Potential for harm · D March 1, 2024 · found via complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected March 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · E February 9, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 4, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 9, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 4, 2024 · Quality of Life and Care
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Potential for harm · E February 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 4, 2024 · Nutrition and Dietary
-
Potential for harm · D February 9, 2024
Provide and implement an infection prevention and control program.
Corrected March 4, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 31, 2024 | Fine | $17,091 |
| December 31, 2024 | Fine | $17,091 |
| May 29, 2024 | Fine | $418 |
| April 18, 2024 | Fine | $12,222 |
| August 21, 2023 | Fine | $12,627 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675913 · certified since May 14, 2002. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.