Five Points at Lake Highlands Nursing and Rehab
9009 White Rock Tr · Dallas, TX · 75238 · 2143553300
280 certified beds For profit - Limited Liability company Chain: Creative Solutions in Healthcare Hospital-based
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (3 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $55,928 in fines in the last 24 months.
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
$55,928 in federal fines in the last 24 months
3 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.39 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.38 | 0.55–0.75 |
| Weekend hours / resident-day | 2.80 | ≈ weekday level |
| Nursing turnover / year | 58% | median 45% |
| Fines (3-yr window) | 5 · $72,424 |
Inspection citations (54 in the current record)
-
Potential for harm · D March 31, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 1, 2026 · Resident Assessment and Care Planning
-
Potential for harm · E March 31, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 1, 2026 · Resident Assessment and Care Planning
-
Potential for harm · E March 31, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 1, 2026 · Quality of Life and Care
-
Potential for harm · D March 31, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 1, 2026 · Quality of Life and Care
-
Potential for harm · D March 31, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 1, 2026 · Pharmacy Service
-
Potential for harm · D March 31, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 1, 2026 · Pharmacy Service
-
Potential for harm · E March 31, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected April 1, 2026 · Nutrition and Dietary
-
Potential for harm · E March 31, 2026
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected April 1, 2026 · Nutrition and Dietary
-
Potential for harm · E March 31, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 1, 2026 · Nutrition and Dietary
-
Potential for harm · D March 31, 2026
Provide and implement an infection prevention and control program.
Corrected April 1, 2026 · Infection Control
-
Immediate jeopardy · J December 11, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 30, 2025 · Quality of Life and Care
-
Potential for harm · D December 11, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 12, 2025 · Resident Rights
-
Potential for harm · D December 11, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 12, 2025 · Resident Rights
-
Potential for harm · D December 11, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 12, 2025 · Quality of Life and Care
-
Potential for harm · D December 11, 2025 · found via complaint
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected December 12, 2025 · Administration
-
Potential for harm · D December 11, 2025 · found via complaint
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Corrected December 12, 2025 · Environmental
-
Potential for harm · D November 6, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 7, 2025 · Quality of Life and Care
-
Potential for harm · D November 6, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 7, 2025 · Infection Control
-
Immediate jeopardy · J September 19, 2025 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected September 20, 2025 · Resident Rights
-
Immediate jeopardy · J July 8, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 9, 2025 · Quality of Life and Care
-
Potential for harm · D July 8, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 9, 2025 · Quality of Life and Care
-
Potential for harm · D July 8, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected July 9, 2025 · Pharmacy Service
-
Potential for harm · D May 14, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 16, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D May 14, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 16, 2025 · Quality of Life and Care
-
Potential for harm · D May 14, 2025 · found via complaint
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected May 16, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 11, 2025 | Fine | $24,845 |
| September 19, 2025 | Fine | $15,940 |
| July 8, 2025 | Fine | $15,143 |
| May 18, 2024 | Fine | $8,985 |
| October 11, 2023 | Fine | $7,511 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 455895 · certified since October 4, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.